Job Description : Demand Generation Specialist Job brief: We are looking for candidates who will be working as a DEMAND GENERATION SPECIALIST. The successful candidate will be able to accept ownership for effectively making outbound calls, web research on publicly available domains, setting up appointments with prospects, meeting internal quality standards. Responsibilities Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage clients by taking the extra mile Keep records of all conversations in our database in a comprehensible manner Frequently attend inhouse educational seminars to improve knowledge and performance level Meet personal/team quality and quantity targets Requirements Previous experience in a customer support role Min 1+ years of international calling experience Strong phone, verbal communication skills and active listening skills Familiarity with basic knowledge of Microsoft office Client focus and adaptability to different personality types Ability to multi-tasking, set priorities and manage time effectively Willing to work in rotational shifts Perks and Benefits :- One-time Meal Saturday & Sunday Fixed Off Group Medical Insurance Team Outings Rewards and Recognition Internal Job Postings

Roles and Responsibilities Develop and execute demand generation strategies to drive sales growth through outbound calling, cold calling, lead generation, inside sales, and customer focus. Identify new business opportunities by researching potential clients and building relationships with key decision-makers. Collaborate with cross-functional teams to develop targeted marketing campaigns that meet client needs. Analyze sales data to identify trends and areas for improvement in the demand generation process. Provide exceptional customer service by responding promptly to client inquiries and resolving issues efficiently. Connect Nikita Wankhede Facile HR

Roles and Responsibilities Monitor calls using 7QC tools to ensure adherence to quality standards. Conduct call audits to identify areas of improvement in customer service quality. Perform root cause analysis on issues identified during call monitoring and implement corrective actions. Develop and maintain documentation for quality control processes. Collaborate with team members to improve overall process efficiency and effectiveness.

This job description outlines the requirements for a role that likely involves data analysis, campaign management, and working within a B2B (business-to-business) environment ( Good To Have ). Here's a breakdown of the key points: 1. Minimum Technical Experience of 2-3+ Years The candidate should have at least 2-3 years of relevant technical experience. The role is mid-to-senior level and requires someone with a solid background in data analysis and database management. 2. Proficient in Advanced Excel The candidate must have advanced skills in Excel, including the ability to use complex formulas, pivot tables, macros, and data visualization tools. 3. Proficient in MySQL The candidate should be skilled in MySQL. The role involves querying databases, managing data, and possibly integrating data from various sources. 4. Proficient in Alteryx / Talend Alteryx and Talend are data integration and analytics tools. The role involves data preparation, blending, and advanced analytics. These tools are often used to automate data workflows and generate insights. 5. Must Have Analytical Skills The candidate should possess strong analytical skills, meaning they can interpret data, identify trends, and make data-driven decisions. This is crucial for roles involving campaign optimization and performance analysis. 6. Must Have Good English Communication Skills 7. Past Experience Should Be from B2B/B2C Industry (Good to have) 8. Understanding of Campaign Specs The candidate must be familiar with specific campaign-related terms and concepts e.g: TAL (Target Account List), ABM (Account-Based Marketing), Install Base etc. 9. Understanding of Prospects Terminologies The candidate should understand terms related to prospects, such as: Job Function / Department : The role or department a prospect belongs to (e.g: Marketing, IT, Sales). Seniority : The level of experience or position of a prospect within their organization (e.g: Manager, Director, C-level). 10. Understanding of Company Terminologies The candidate should be familiar with terms related to companies, such as: Industry Type : The sector or industry a company operates in (e.g., Technology, Healthcare, Manufacturing). Employee Size : The number of employees in a company, which can be used to segment or target businesses of a certain scale.