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Facile Infoserv
Quality Analyst_2707

Quality Analyst_2707

Facile Infoserv

2.0 - 5.0 years

3 - 6 Lacs

Pune

Posted:6 days ago| Platform:

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Skills Required

Call Monitoring Call Quality Call Audit Call Calibration 7Qc Root Cause Analysis Quality Monitoring Quality Tools Fishbone CSAT Six Sigma Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Monitor calls using 7QC tools to ensure adherence to quality standards. Conduct call audits to identify areas of improvement in customer service quality. Perform root cause analysis on issues identified during call monitoring and implement corrective actions. Develop and maintain documentation for quality control processes. Collaborate with team members to improve overall process efficiency and effectiveness.

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Facile Infoserv

www.facile-infoserv.com

Information Technology and Services

Mountain View

150 Employees

5 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

Head of Sales

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