345 Call Calibration Jobs - Page 5

Minimum 2 years experience as QA with a domestic BPO. Experience in Insurance Process is a must. Key Responsibilities Listen to customer interactions (calls, emails, chats), review data, and assess agent performance

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - +9-8073579112

You are being offered the opportunity to join as a Quality Auditor with a leading company located in HSR, Bangalore. The ideal candidate should hold a Graduation degree and possess 2 to 5 years of relevant experience. Fluency in Kannada, Hindi, and English languages is required for effective communication in this role. The salary package ranges from 25k to 50k, with work timings from 9:30 AM to 6:30 PM, six days a week, and an age limit below 35. Your primary responsibilities will include auditing calls and providing constructive feedback in a timely manner. You must be knowledgeable in providing feedback, call calibration, monitoring, and offering live feedback. Conducting call audits as pe...

The role involves directing quality control activities for all client deliverables, playing a key role in resolving any issues that may arise. You will lead a team of Agents, focusing on developing performance metrics, providing ongoing coaching, and supporting skill development. Collaboration with Operations, Client Success, and People Development is crucial to ensure successful business initiatives and call methodology. You will be responsible for measuring call effectiveness, preparing meeting feedback forms, and monitoring the outcomes of implemented recommendations. Recording feedback and communicating areas of improvement to team members will be essential. Additionally, you will provid...

Job description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: - Create, manage and update the training content for respective LOBs on different tools Manage/create process SOPs and training refresher Accountability for 0 45 days batch performance. Attend TTT conducted by clients. Conduct PKT and process refreshers on the floor. Bridge gaps in product, process, language, comprehension, and cultural aspects of the ...

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and...

• Can communicate in Hindi and English both. • Call Audit (1) Live Call (2) Recorded Calls •Team Strength •Call Duration •What is AHT? •How to share Feedback •Call Calibration •No of calls audit •What is your feedback mechanism? HR - 84483 50054 Required Candidate profile Minimum 2 yrs. of experience as Quality Analyston papers BPO ONLY • 6 Days working (Monday to Saturday) • 10 am to 7 pm office hours • Sunday Fixed off • Graduate • Male and female both can apply

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Candidate should be graduate Should Know Hindi & English it is mandate. Can join us immediately Should have minimum 1 years experience in a call center in Collection or Customer service domain Languages: Hindi & English(Mandatory) Regional Languages (Telugu, Tamil, Malayalam, Kannada) Office Location: Location: H-59, First Floor, Sector 63, H-Block, Near Electronic City Metro Station, Exit Gate No. 2, Behind KFC, Near Ginger Hotel, Noida - 201301, Uttar Pradesh, India.

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and policies. Monitor calls to identify areas for improvement and provide feedback to agents. Participate in call calibration sessions to refine agent performance and achieve team goals. Collaborate with the team to resolve issues and improve overall customer satisfaction. Maintain accurate records of all activities, including call logs, reports, and analytics.

Role & responsibilities: The primary task of the Quality Analyst is call monitoring and providing actionable insight To gather information to help improve agent performance in the call center QA have an evaluation form that will be used to capture the information Implement scripts, record actual results and identify defects Suggest creative and active solutions for problem Assist in identifying & reporting of defects and propose resolution Identify training needs and take action to improve performance Prepare, review and present input to quality analysis test cases Identify and bridge gaps, Assess agent performance Ensure call audit targets are met successfully covering the entire team (allo...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Lucknow not Delhi/NCR or kol Apply those who can relocate in Lucknow

As an AM Quality - Transactional Quality professional at iEnergizer, you will play a crucial role in maintaining and enhancing service quality through effective monitoring and auditing of transactional operations. With a minimum of 4 years of relevant work experience, including at least 1 year as an AM on papers with a BPO background, you will be responsible for leading quality audits, conducting root cause analysis, and monitoring transactional processes to ensure adherence to client and company standards. Your expertise in root cause analysis, quality auditing, and transaction monitoring will be essential in identifying and resolving quality issues, ensuring compliance with standards, and ...

Hiring for Quality Analyst/Sr. Quality Analyst Location: MBP, Navi Mumbai Role : The role is focused on auditing calls and mails, recording feedback, and facilitating necessary changes to improve the call center's core processes. The aim is to reduce errors through Audits, Root Cause Analysis (RCA), and Failure Mode and Effects Analysis (FMEA) while setting control measures in place. The role also involves delivering productivity improvements through continuous growth and technical development of the team, ensuring that all areas are efficiently managed and optimized. Job Responsibilities : Conduct thorough audits of calls and emails to ensure compliance with company standards and identify a...

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality ...

Quality Analyst || Bangalore || Gujarati fluency || Call @Bhumika 9717218586 Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Gujarati. Bengali Proficient in MS Office. Excellent analytical and listening skills.

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Job Description Primary Responsibility: Quality Analyst-Banking Responsible for reviewing and auditing telephone interactions along with reviewing and investigating customer Transaction Monitoring (as per defined SOPs) Provide constructive feedback to teams on the call audit observations, providing recommendations to improve their performance Provides structured and timely recommendations to Quality Manager, Leadership, operations, analysts and MIS teams Performs mock calls with new hires post-training to determine readiness for moving into support Develops and conducts targeted group coaching sessions for analysts that address deficiencies and/or improvement opportunities. Partner with key ...

Position Name: Portuguese Quality Analyst Job Location: Hyderabad Experience: 2+ years Salary: Up to 30% Hike Notice Period: Immediate to 15 Days Work Type: Work from Office and ready to work in rotational shifts.

Key Responsibilities: Performance Coaching & Training Listen to recorded and live pre-sales calls to assess pitch effectiveness, communication quality, and conversion potential. Conduct regular 1:1 feedback sessions with pre-sales executives. Lead pitch refinement workshops and project refresher sessions for teams. Train teams on product knowledge, objection handling, and customer engagement techniques. Maintain a repository of best calls, FAQs, pitch scripts, and roleplay formats. Quality Control & Compliance Audit pre-sales communication, including brochures, follow-up emails, and post-call collaterals, for alignment with brand and project guidelines. Ensure all touchpoints meet internal s...

Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Hiring: Quality Analyst Voice Process || Healthcare Project Location: Mohali Experience: Minimum 2 Years (QA in International Voice Process, Healthcare domain preferred) Salary: Up to 6 LPA Shift: Likely Night Shift (as per International KPO norms) Key Responsibilities: Monitor and evaluate voice calls to ensure adherence to quality standards and compliance. Provide constructive feedback and coaching to agents to enhance their performance. Prepare detailed QA reports and assist in process improvement initiatives. Collaborate closely with training and operations teams to uphold service excellence. Requirements: Minimum 2+ years of experience Quality Analyst in an International Voice Process -...

Quality Analyst (call audit or call monitoring) Job Description: Audit, Analyse, Report, Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Monitor and analyse customer support trends Basic understanding of various departments and tracking and recording their KPIs. Create criteria for agent performance measurement (QA scorecard) Assess agent performance over time Ensure that quality assurance standards are achieved Compile and analyse statistical data, including KPIs Identify strategies to implement improved internal processes Draft and execute quality assurance policies and procedures Good Coaching and Verbal Commun...

Leading BPO in Mumbai Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call a 8467054123

MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Quality Specialist Unlock your potential, join our journey HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 19th July 2025 - 25th July 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our ...