513 Call Calibration Jobs - Page 5

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

We are looking for a detail-oriented and analytical Quality Analyst (BPO) to join our team. The ideal candidate will have prior experience in call auditing, call monitoring, and ensuring call quality standards. Salary - 4.50 LPA HR - 9987333314 Required Candidate profile Provide constructive feedback to agents for quality improvement. Maintain audit reports and quality dashboards. Collaborate with training and operations teams to enhance performance.

Role - Quality Analyst Service Desk Skills - Technical Support | Service desk | Call Audit | QC Tools Exp - Min 2 Years Loc - Pune Immediate Joiners only | WFO | Both ways Cabs 5 Days working 2 days rotational off 9116324602 | teena.ghrs@gmail.com

As a candidate for this position, you should possess the ability to communicate effectively in both Hindi and English. Your main responsibilities will include conducting call audits, evaluating live and recorded calls, and monitoring team performance. You will also be responsible for assessing call duration, maintaining Average Handling Time (AHT) standards, and providing feedback to team members. Additionally, you will participate in call calibration sessions and conduct a specified number of call audits. Qualifications required for this role include a basic understanding of Excel for data analysis and reporting purposes. Knowledge of DIP (Data, Information, Presentation) checks will also b...

Roles and Responsibilities Role Description KRAs Manage and implement quality processes and Experience in Call Auditing process Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired...

Quality analyst International BPO Rotational Shifts 5 days working

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents on performance. Participate in call calibrations to align team members' understanding of quality expectations. Utilize QC tools such as CSAT, RCA, and 7QC to identify areas for improvement. Collaborate with the team to implement quality improvements through coaching and training. Desired Candidate Profile 1-5 years of experience in BPO/call center environment with a focus on quality analysis or monitoring. Strong knowledge of call center operations, sales audit processes, and quality management principles. Excellent communication skill...

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

1 Year and above as Quality Analyst 3 Years and above in Call Center

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric