Job Title: Collections Representative US Process ( NIGHT SHIFT ) Minimum International Call Center Experience: 2 years DO NOT APPLY if you are a Fresher / Student / do not have International Call Center experience of at least 2 years DO NOT APPLY if your current Annual CTC is more than 3 LPA until unless you are willing to negotiate till 3 LPA DO NOT APPLY if your hike expectations is more than 20% over your current CTC People with US Debt Collections / US Medical Collections experience shall be preferred Candidates with experience in Energy Process, Telecom , Website, Education and Insurance Process can apply too Full job description At Bello Vista, we believe in empowering both our team members and customers to achieve financial success. As a Collections Representative, you'll play a crucial role in helping customers navigate their financial challenges while building a rewarding career with unlimited growth potential. What You'll Do: . Guide customers through resolving past-due accounts across telecom, medical and other industries . Develop and negotiate effective payment arrangements . Provide exceptional customer service while meeting performance goals . Maintain accurate documentation while following all compliance requirements Schedule: 5 Work Nights per week with 2 Roster Offs each week. This is a night shift job. What You'll Need: . Experience with or aptitude for payment plan negotiation . Strong communication in US English language and active listening skills . Ability to multitask and manage time effectively . Professional phone manner . Basic computer proficiency Interested Candidates can Email CV at hr1@bellovista.net or WhatsApp CV on 9051296568

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. Professionally communicate findings with leaders through reports, emails, and chat platforms. Accurately and efficiently deliver quality measurements to support operations. Identify areas for improvement and present findings to leadership for coaching and performance enhancement. Create and deliver client assignments for QA database Help create and maintain speech analytics Perform other duties as assigned. Maximum CTC Offer Range: 2 Lacs to 3 Lacs Per Annum Immediate Joining Interested candidates can WhatsApp CV at 9051296568 or email cv at hr1@bellovista.net Location: WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088