Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. Professionally communicate findings with leaders through reports, emails, and chat platforms. Accurately and efficiently deliver quality measurements to support operations. Identify areas for improvement and present findings to leadership for coaching and performance enhancement. Create and deliver client assignments for QA database Help create and maintain speech analytics Perform other duties as assigned. Maximum CTC Offer Range: 2 Lacs to 3 Lacs Per Annum Immediate Joining Interested candidates can WhatsApp CV at 9051296568 or email cv at hr1@bellovista.net Location: WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088

Job description We have urgent vacancy for the post of Web Developer (PHP & WordPress). Job Description: We are looking for PHP & WordPress developer responsible for the creation and implementation of a wide variety of Web-based products using PHP, WordPress, JavaScript, MySQL and AJAX. Roles and Responsibilities * Implement web interfaces using HTML5, JQuery, java script. * Create the right code structures to resolve specific tasks. * Develop, program, test and debug all web based applications. * Plenty of LAMP WAMP XAMPP experience. * Should have knowledge in Joomla,wordpress,magento,drupal * Having experience in any PHP Framework (CodeIgniter / Laravel / Yii) and WordPress is a major plus Experience in e-Commerce website development using Core PHP and Wordpress Experience: Min 2 years WORK FROM OFFICE Job location: Taratala, Bracebridge (Webel HRDC) Salary: As per industry norms If interested send your resume at hr1@bellovista.net or call at 8100493887 .

We have urgent opening for a DIALER EXECUTIVE US PROCESS ( NIGHT SHIFT ) APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9. WORK FROM OFFICE Responsibilities: Real Time Agent Performance Monitoring Meeting client / management defined KPIs and SLAs Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Connectivity and Business improvement analysis DNC Scrubbing Downtime tracking and reporting Channels / PRI level monitoring CLID performance monitoring Timely revert to escalations Real Time Analysis of Agents Performance Creating various Performance Reports using MS Excel and Google Sheets Well versed with MS Excel functionalities such as Pivot table, V-look up, etc Requirements : Good communication skills Excellent knowledge of MS excel Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures Maintaining KPIs and SLAs Minimum Qualification Higher Secondary 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc) Experience of working on US debt collections process would be an advantage Only Candidates with Dialer Executive / RTA experience should apply WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568 Or Call 8100493887 for Interview

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. Professionally communicate findings with leaders through reports, emails, and chat platforms. Accurately and efficiently deliver quality measurements to support operations. Identify areas for improvement and present findings to leadership for coaching and performance enhancement. Create and deliver client assignments for QA database Help create and maintain speech analytics Perform other duties as assigned. Maximum CTC Offer Range: 2 Lacs to 2.5 Lacs Per Annum Immediate Joining Interested candidates can WhatsApp CV at 9051296568 or email cv at hr1@bellovista.net Location: WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088

International Outbound Appointment Setting Process. US Process. Night Shift It's a appointment setting process. Candidates with experience in US Outbound process will have added advantage. Candidates with experience in Energy / Survey / Telecom / Loan / Education or Insurance process can apply. Experience required minimum 1 year in international outbound process preferably US Outbound process. Candidates should be fluent in English. Timing : 8.00 PM To 5.00 AM ( Monday To Friday ) Saturday and Sunday Fixed Off Night Shift . Work From Office Interested Candidates can WhatsApp CV at 9051296568 or Email CV at hr1@bellovista.net or can even call 8100493887 for interview

Urgently hiring WFM / RTA Specialist US Process / NIGHT SHIFT WORK FROM OFFICE Candidates should have experience working in a Debt Collection process as a WFM / RTA Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor. Other duties as assigned Well versed with MS Excel functionalities such as Pivot table, V-look up, etc HIRING WFM / RTA EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. Candidates should have experience working in a Debt Collection process as a WFM / RTA FRESHERS DO NOT APPLY. ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA (MAXIMUM 20% HIKE ON YOUR CURRENT CTC) CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILL Experience of working on US debt collections process would be an advantage. Interested candidates can Email CV at hr1@bellovista.net