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Dialer Associate / RTA / WFM

Dialer Associate / RTA / WFM

Bello Vista

2 - 7 years

2 - 4 Lacs

Kolkata

Posted:2 days ago| Platform:

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Skills Required

Real Time Agent Performance Monitoring Vici Dial Data / List Uploading in Dialer Go Auto Dial Experience of outbound dialer such as Live Vox Rostering Scheduling Shrinkage Forecasting Capacity Planning Workforce Management manage PRIs Real Time Analysis RTA WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We have urgent opening for a DIALER EXECUTIVE US PROCESS ( NIGHT SHIFT ) APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9. WORK FROM OFFICE Responsibilities: Real Time Agent Performance Monitoring Meeting client / management defined KPIs and SLAs Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Connectivity and Business improvement analysis DNC Scrubbing Downtime tracking and reporting Channels / PRI level monitoring CLID performance monitoring Timely revert to escalations Real Time Analysis of Agents Performance Creating various Performance Reports using MS Excel and Google Sheets Well versed with MS Excel functionalities such as Pivot table, V-look up, etc Requirements : Good communication skills Excellent knowledge of MS excel Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures Maintaining KPIs and SLAs Minimum Qualification Higher Secondary 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc) Experience of working on US debt collections process would be an advantage Only Candidates with Dialer Executive / RTA experience should apply WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568 Or Call 8100493887 for Interview

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Bello Vista

www.bello-vista.com

Hospitality / Real Estate

Sunset Beach

50 Employees

3 Jobs

Key People

John Doe

CEO
Jane Smith

COO
Emily Johnson

Marketing Director

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Dialer Associate / RTA / WFM

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Skills Required

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