8 Vici Dial Jobs

Looking for an Asterisk Support Engineer (13 yrs exp) in Meerut. Role involves troubleshooting, VoIP/SIP support, customer assistance, and system maintenance. PHP, Node.js & database skills preferred. Health insurance Mobile bill reimbursements

Dialer Manager (US Market) Location: Noida (Work From Office) Shift: US Shift About Us We are a Silicon Valleybased company specializing in large-scale case acquisition for law firms across the United States, with a strong focus on mass tort and personal injury. Our team includes senior leaders from Silicon Valley, India, and Romania, with a proven track record of launching successful products. We combine advanced dialer systems, AI-driven automation, and process excellence to deliver high-quality, compliant claimant intakes at scale. About the Role We are seeking a Dialer Manager with a strong background in dialer management to lead strategy, execution, and optimization of all outbound and inbound calling operations. This role will blend the tactical depth of a Dialer Manager with the strategic oversight of Product Operations , ensuring optimal performance, compliance, and scalability across campaigns. Key Responsibilities 1. Dialer Strategy & Operations (Primary Focus) Own and optimize the dialer ecosystem (Vicidial/Go Auto Dial, Five9, Convoso, etc.). Configure, monitor, and troubleshoot dialer settings: AMD Call routing IVR flows List management and recycling Develop and implement SOPs and technical specifications for dialer setup and maintenance. Drive KPI improvements in: Contact rates Conversion rates Churn reduction Agent talk time and occupancy Manage caller ID reputation, STIR/SHAKEN compliance, and flag remediation. 2. Campaign Setup & Routing Plan and execute campaign setups across multiple verticals. Configure routing logic, lead prioritization, and pacing strategies to maximize ROI. Implement A/B testing on dialer settings and campaigns for performance optimization. Align campaigns with capacity planning and lead ingestion rules. 3. Compliance & Risk Management Ensure all calling and texting operations adhere to US regulations (FTC, TCPA, state-specific laws). Maintain documentation and reporting for audits. Monitor and address regulatory risks proactively. 4. Conversion Optimization Collaborate with marketing and operations teams to refine scripting, call flows, and agent prompts. Analyze agent performance and dialer data to identify optimization levers. 5. Data Analysis & Reporting Conduct root cause analysis (RCA) on dips in performance or compliance issues. Provide weekly and monthly KPI reporting to leadership with actionable recommendations. 6. Cross-Functional Coordination Work closely with Product, Contact Center and Marketing to align dialer capabilities with business goals. Manage relationships with telecom vendors. Key Skills & Qualifications Must-Have: 5+ years in dialer management for US contact center operations . Expert knowledge of Vicidial/Asterisk , SIP, DID management, and dialer campaign optimization. Strong understanding of TCPA, FTC, and US state-level calling regulations. Proven experience in improving contact and conversion rates via dialer settings and strategies. Ability to run large-scale outbound and blended campaigns. Strong analytical skills, able to translate dialer data into operational improvements. Preferred: Experience with Five9, Convoso , or similar cloud dialers. Familiarity with AI-powered engagement tools and automation workflows. Experience with BI tools (Tableau, Power BI, Superset). Exposure to branded calling, 10DLC registration, and spam mitigation strategies. Why Join Us? Lead dialer operations in a fast-growing, tech-driven environment. Opportunity to influence strategy and execution for a high-impact, high-volume function. Competitive pay with performance-based incentives. Global team spanning India, Indonesia, US, Romania, and Nigeria.

Urgently hiring WFM / RTA Associate - Dialer Operations US Process / NIGHT SHIFT WORK FROM OFFICE Experience of working on US debt collections process as Dialer Executive / WFM / RTA would be an advantage. Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor. Other duties as assigned Well versed with MS Excel functionalities such as Pivot table, V-look up, etc HIRING Dialer Executive / WFM / RTA EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILL Interested candidates can Email CV at hr1@bellovista.net

We are looking for a skilled PHP Developer with 4-6 years of experience who has expertise in Laravel, CodeIgniter, and MySQL. The ideal candidate should be capable of developing high-quality web applications, optimizing databases, and integrating APIs. Experience with VICIdial is a plus. Key Responsibilities: Develop and maintain scalable PHP applications using Laravel and CodeIgniter. Write efficient, clean, and secure code following industry best practices. Optimize MySQL databases for performance and scalability. Work with RESTful APIs and integrate third-party services. Troubleshoot and debug application issues quickly and effectively. Collaborate with front-end developers, designers, and project managers. Ensure code quality, security, and performance through testing and best practices. (Optional) Work with VICIdial customization and integration, if applicable. Required Skills & Qualifications: 4-6 years of hands-on experience in PHP development. Strong expertise in Laravel and CodeIgniter frameworks. Experience with MySQL database design, optimization, and complex queries. Familiarity with version control systems (Git, GitHub, GitLab, or Bitbucket). Knowledge of HTML, CSS, JavaScript, and jQuery is an advantage. Experience in working with RESTful APIs and third-party integrations. Strong problem-solving and analytical skills. Good communication skills and ability to work in a team-oriented environment. (Optional) Experience with VICIdial or similar VoIP/telephony systems is a plus. Nice to Have: Knowledge of cloud hosting environments (AWS, Azure, or DigitalOcean). Experience with Docker, Kubernetes, or CI/CD pipelines. Understanding of Vue.js or React for front-end development.

We have urgent opening for a DIALER EXECUTIVE US PROCESS ( NIGHT SHIFT ) APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9. WORK FROM OFFICE Responsibilities: Real Time Agent Performance Monitoring Meeting client / management defined KPIs and SLAs Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Connectivity and Business improvement analysis DNC Scrubbing Downtime tracking and reporting Channels / PRI level monitoring CLID performance monitoring Timely revert to escalations Real Time Analysis of Agents Performance Creating various Performance Reports using MS Excel and Google Sheets Well versed with MS Excel functionalities such as Pivot table, V-look up, etc Requirements : Good communication skills Excellent knowledge of MS excel Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures Maintaining KPIs and SLAs Minimum Qualification Higher Secondary 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc) Experience of working on US debt collections process would be an advantage Only Candidates with Dialer Executive / RTA experience should apply WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568 Or Call 8100493887 for Interview

Role & responsibilities Configure and troubleshoot SIP trunks, call flows, and routing. Monitor call quality and optimize using QoS metrics (jitter, latency, packet loss). Administer and support telephony platforms like Vicidial or open-source dialers. Manage dial plans, number ranges, hunt groups, IVRs, and call routing configurations. Conduct root cause analysis and resolve L2/L3 voice-related incidents. Coordinate with ISPs, SIP providers, and vendors for provisioning and issue resolution. Maintain technical documentation including call flows, backups, and change logs. Participate in on-call support for telephony-related issues. Preferred candidate profile We are looking for a hands-on VoIP specialist with deep technical expertise in configuring and supporting enterprise telephony systems. The ideal candidate should have strong experience in SIP trunking, call routing, and open-source dialer platforms like Vicidial, along with a solid understanding of networking and troubleshooting complex voice issues.

Who we are? Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Role: Asterisk Developer Department: IT Employment Type: Full Time, Permanent Location: Mohali Roles & Responsibilities: Application Development: Creating custom telephony applications and features using Asterisk's APIs, scripting languages, and modules. System Integration: Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. Call Routing and Logic: Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. Protocol Implementation: Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). Testing and Debugging: Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective debugging. Required Skills: We require a person who has experience in Cloud Call Center System development Using Asterisk PBX (Version above 16), Should have strong knowledge of Asterisk AMI and AGI (using perl or php) ,Asterisk Fast AGI , Asterisk Dial-plan ,Asterisk Optimization for High volumes , Strong Knowledge Python and PHP , Maria db (integration with applications) and Asterisk WERRTC ( STUN, TRUN server Deployment)

We are looking for a skilled PHP Developer with 4-6 years of experience who has expertise in Laravel, CodeIgniter, and MySQL. The ideal candidate should be capable of developing high-quality web applications, optimizing databases, and integrating APIs. Experience with VICIdial is a plus. Key Responsibilities: Develop and maintain scalable PHP applications using Laravel and CodeIgniter. Write efficient, clean, and secure code following industry best practices. Optimize MySQL databases for performance and scalability. Work with RESTful APIs and integrate third-party services. Troubleshoot and debug application issues quickly and effectively. Collaborate with front-end developers, designers, and project managers. Ensure code quality, security, and performance through testing and best practices. (Optional) Work with VICIdial customization and integration, if applicable. Required Skills & Qualifications: 4-6 years of hands-on experience in PHP development. Strong expertise in Laravel and CodeIgniter frameworks. Experience with MySQL database design, optimization, and complex queries. Familiarity with version control systems (Git, GitHub, GitLab, or Bitbucket). Knowledge of HTML, CSS, JavaScript, and jQuery is an advantage. Experience in working with RESTful APIs and third-party integrations. Strong problem-solving and analytical skills. Good communication skills and ability to work in a team-oriented environment. (Optional) Experience with VICIdial or similar VoIP/telephony systems is a plus. Nice to Have: Knowledge of cloud hosting environments (AWS, Azure, or DigitalOcean). Experience with Docker, Kubernetes, or CI/CD pipelines. Understanding of Vue.js or React for front-end development.