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QC Tools Sales Process Call Quality Audit domestic bpo insurance process Pareto Analysis Quality Analyst hard core sales Sr. Quality Analyst 7Qc Tools Call Monitoring Bpo Voice Call Audit Call Calibration banking process direct sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidates who want to apply for the role can share their CV's to saumyasirothiya@aesl.in Contact No. 9625972018 Job Title: Quality Analyst Desired Work Experience: - 3- 6 Years in quality Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

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Aakash Educational Services (AESL)
Aakash Educational Services (AESL)
www.aakash.ac.in

Higher Education

New Delhi Delhi

10001 Employees

127 Jobs

    Key People

  • Ranjit Singh

    Managing Director

  • Anupam Agarwal

    Chief Executive Officer

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