32 Insurance Process Jobs

Work Location – Airoli, Rabale, Thane , Mumbai Suburbs, Malad Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA (In hand 16 K PM to 50 K PM) Qualification : HSC Passed and Graduate Shift Timing :24/7 Joining : Immediate Joiner

Work Location – Airoli, Rabale, Thane , Mumbai Suburbs,Malad Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA (In hand 16 K PM to 50 K PM) Qualification : HSC Passed and Graduate Shift Timing : 24/7 Joining : Immediate Joiner

As a Customer Service Executive in the Insurance Process (Life and Pension Insurance) at HCL Tech, you will be responsible for resolving customer queries while adhering to client and business guidelines. Your primary role will involve serving as a point of contact for customers, specifically handling inbound calls from UK/US customers. To excel in this role, you should possess excellent communication skills, both verbal and written, along with a professional telephone etiquette. Moreover, you must be helpful, empathetic, and enthusiastic about providing exceptional customer service. Previous experience in UK/US inbound calling, preferably in the Banking domain, will be an added advantage. Your key responsibilities will include answering all inbound queries following the prescribed call flow procedure, ensuring adherence to processes to maintain high quality customer service, and escalating issues as per the escalation procedures when necessary. Striving for first call resolution, maintaining schedule adherence, participating in motivational activities, and implementing feedback from monitoring sessions will be crucial aspects of your role. Furthermore, you will be required to update various logs such as the escalation log and complaint tracker, while also ensuring the security of customer data. This role demands a high level of professionalism, dedication to customer satisfaction, and a proactive approach to problem-solving. If you meet the qualification criteria and are eager to contribute to a dynamic customer service environment, we invite you to attend the Walk-In Drive at HCL Technologies located at A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301, from 5th March-25 to 7th March-25 between 11 am to 2 pm. For further inquiries, you may contact Priyanka Shastri at priyanka.shastri@hcltech.com. We look forward to welcoming individuals with a passion for customer service and a commitment to excellence in resolving customer queries in the insurance sector.,

As a General Manager in the Insurance Business Services (Business Process Outsourcing Division) department located in Chennai, India, you will be responsible for overseeing service delivery both onshore and offshore. Your initial focus will be on managing offshore operational resources in Chennai and Lucknow, with the goal of improving Turnaround time, Active time, and Customer Satisfaction. You will drive the increase of work offshore and implement RPA and other automation technologies to enhance operational efficiency. Collaborating with the Operations team, Customer, IT delivery Team, Development team, and Infra teams, you will work towards delivering customer innovation by introducing new digital processes for clients. Your role will also involve supporting new sales opportunities to develop and offer refined services to both existing and new clients. To excel in this position, you should possess over 15 years of operational management experience with a proven track record of delivering end-to-end process improvements and transformation, including the offshoring of complex processes. Experience with RPA and driving Lean change is highly beneficial. Familiarity with onshore/offshore operating structures, especially managing significant teams based outside India, is preferred. A background in complex processes, ideally within the insurance industry, is advantageous. While experience in the life & pensions sector is not mandatory, familiarity with financial services is highly desirable. You should be comfortable working in a matrix/dotted line structure and have strong communication and influencing skills, as you will be managing UK-based direct reports. Personal flexibility, a willingness to travel at short notice, and the ability to lead and inspire up to 300 people are essential for this role. You will report directly to the COO and must maintain credibility with both the FCA as an Approved Person and with clients. If you are looking for a challenging yet rewarding opportunity to drive operational excellence and innovation in the insurance business services sector, this role could be the perfect fit for you.,

We are seeking a PS Analyst to join our team. The ideal candidate will have a background in commerce or finance and experience in customer interactions. This role requires excellent communication skills and a strong understanding of financial products. Roles & Responsibilities Engage in customer-based interactions , both orally and in writing. Interact with financial advisors to provide support and information. Handle inquiries and provide assistance related to various financial products such as mutual funds, insurance, and retirement services. Ensure all communications are clear, professional, and accurate. Required Candidate Profile Qualification: B.Com, M.Com, BBA, and MBA Finance candidates only are eligible to apply. Experience: At least 1-5 years of experience in customer-based interactions (oral and written). Skills: Excellent communication (oral and written is mandatory). Exposure to financial products like mutual funds, insurance, and retirement services. Compensation & Work Schedule Shift: Fixed shift from 8 PM to 4:30 AM . Work Days: Fixed Saturday and Sunday offs. Joining: We are looking for immediate joiners . How to Apply For more details, please call Vikas at 8527840989 . To apply, send your resume to [HIDDEN TEXT] .

We are seeking a PS Analyst to join our team. The ideal candidate will have a background in commerce or finance and experience in customer interactions. This role requires excellent communication skills and a strong understanding of financial products. Roles & Responsibilities Engage in customer-based interactions , both orally and in writing. Interact with financial advisors to provide support and information. Handle inquiries and provide assistance related to various financial products such as mutual funds, insurance, and retirement services. Ensure all communications are clear, professional, and accurate. Required Candidate Profile Qualification: B.Com, M.Com, BBA, and MBA Finance candidates only are eligible to apply. Experience: At least 1-5 years of experience in customer-based interactions (oral and written). Skills: Excellent communication (oral and written is mandatory). Exposure to financial products like mutual funds, insurance, and retirement services. Compensation & Work Schedule Shift: Fixed shift from 8 PM to 4:30 AM . Work Days: Fixed Saturday and Sunday offs. Joining: We are looking for immediate joiners . How to Apply For more details, please call Vikas at 8527840989 . To apply, send your resume to [HIDDEN TEXT] .

Role & Responsibilities: Perform day-to-day job duties as assigned (Details to be discussed during interview) Communicate effectively in Marathi, Hindi, and basic English Work in a fixed day shift environment Eligibility Criteria: Minimum Qualification: 12th Pass Freshers & Experienced candidates are welcome Basic computer knowledge is a must Immediate joiners preferred Perks & Benefits: Fixed day shift PF + ESIC & other employee benefits Incentives based on performance

Job Description: As a Pricing General at our company, you will play a crucial role in pricing for commercial insurance risks, particularly in the property line of business. Your responsibilities will involve utilizing your knowledge of mathematics, probability, statistics, and Commercial Insurance business to develop innovative pricing methodologies. You will be expected to work on pricing modelling using Exposure and Experience rating methodologies, with a strong emphasis on tools like EMBLEM and RADAR. Additionally, you will be involved in building pricing tools/raters on Excel, as well as conducting Frequency, Severity modelling, and Loss cost modelling. To excel in this role, you must have prior work experience in Pricing for commercial insurance risks, along with a deep understanding of pricing methodologies using tools like EMBLEM and RADAR. Knowledge of actuarial tools such as EMBLEM/RADAR, data mining tools like SQL/R/Python, and automation using VBA macros will be advantageous. Familiarity with ST-8 General Insurance Pricing Actuarial science is preferable, as well as experience in GLM modelling, Frequency and Severity, and Impact Analysis using Radar tool. To ensure that you meet our screening parameters, you should have a strong background in General Insurance Pricing and a solid understanding of Pricing Exposure & Experience rating techniques. It will be beneficial if you have cleared or appeared for Actuarial Science exam- ST-8: General Insurance Pricing and have experience in Modelling (Frequency & Severity modelling) using Emblem/R/SAS/Python. Ideally, you should be proficient in predictive analytics methodology and its application in the insurance industry. Experience with R, Python, and other open-source languages is essential, with familiarity with Willis Towers Watson modeling software being a plus. A working knowledge of the P&C insurance marketplace, along with an understanding of best practices and the competitive landscape, will also contribute to your success in this role.,

Spes Manning Solutions is actively seeking dedicated and detail-oriented individuals to join our team as a Healthcare Claims Associate for our US Healthcare Insurance Process . This is a great opportunity to work in a critical and highly-regulated industry, helping customers navigate the complexities of their health insurance. You will be responsible for a variety of tasks, from processing claims to providing direct support to members and providers. Key Responsibilities Process health insurance claims and ensure full compliance with federal and state regulations, such as HIPAA and the ACA . Provide support to members regarding policy coverage, billing issues, and provider networks. Coordinate with healthcare providers , internal departments, and third-party administrators to resolve issues. Perform eligibility verification and enrollment updates accurately. Assist with prior authorizations, appeals, and denials when applicable. Maintain accurate and timely documentation in internal systems. Eligibility Criteria Qualification: 10+2 / Any Graduate (any stream). Excellent verbal and written communication skills in English are mandatory. Knowledge of additional regional languages is a plus. Basic computer knowledge and the ability to navigate various software applications. Ability to work in rotational shifts , including night shifts . A positive attitude and a strong willingness to learn and grow. Benefits Competitive salary and performance-based incentives . Paid training will be provided to all new hires to ensure you're fully equipped for the role. A friendly and supportive work environment. Excellent career growth opportunities within the healthcare domain. How to Apply To apply for this position, please send your updated resume directly to: HR ISHA Phone: 7447719444 Email: [HIDDEN TEXT]

Spes Manning Solutions is seeking an experienced and dynamic Senior Manager to lead a team in the US Property & Casualty (P&C) - Underwriting domain. This is a crucial leadership position for a professional with a strong background in P&C underwriting and a proven track record of managing and mentoring teams. You will be responsible for overseeing a team of Assistant Managers, ensuring high performance and operational excellence. Key Responsibilities Lead and manage a team of up to 10 Assistant Managers. Oversee and ensure the quality of P&C underwriting processes for US clients. Mentor and guide team members to achieve performance targets and professional growth. Collaborate with stakeholders to drive operational efficiency and client satisfaction. Provide subject matter expertise in US P&C underwriting to resolve complex issues and challenges. Qualifications & Requirements The candidate must be an existing Manager with proven experience in a similar role. Must have strong skills in US P&C - Underwriting . A track record of successfully managing and developing a team. Salary & Compensation The salary for this role is fixed at ?15-16 LPA . How to Apply To apply for this opportunity, please send your resume or contact: Kuraisa Shaikh Email: [HIDDEN TEXT] Phone: 9762135147

Airline ticketing / Railway inquiry / Hotel Booking (Voice Process) -Excellent English communication -HSC/Graduate -Fresher/Experienced -CTC up to 40000 PM -Shift 24/7 any 9 hrs ( one way transport) weekly 2 off Contact : recruiter1@rankskills.in

-Lead generation stock market /banking customer(Voice) -Social media marketing(Blended) -English communication -HSC / Graduate -Fresher / Experienced -CTC up to 32000 PM -Shift : 7am - 12 am any 9 hrs ( Drop facility for night shift) weekly 1 off

You are invited to apply for the position of Team Leader LBO (Insurance Process) at our company located in Noida, Sector 2. In this role, you will be responsible for leading a team involved in handling complex insurance or BPO processes. We are specifically seeking individuals with a minimum of 2 years of experience as a Team Leader, with prior experience in Property and Casualty (P&C) insurance or other complex international BPO/KPO processes. Your primary responsibilities will include leading and managing your team, driving performance through coaching and structured reviews, ensuring process compliance, quality, and client satisfaction, as well as supporting escalations, reporting, and continuous process improvements. To be successful in this role, you must possess strong people management and leadership skills, excellent communication and stakeholder management abilities, and a proven track record in process improvement and performance management. Preferred candidates will have a background in the Property and Casualty Insurance industry or BPO/KPO (Voice or Non-Voice) within an international setting. If you meet the key requirements and have a passion for leading teams in a dynamic environment, we encourage you to send your updated resume to hirewave@outlook.com or contact us at 8271273330 to apply for this exciting opportunity. We look forward to welcoming experienced and dedicated Team Leaders to join our team and contribute to our continued success.,

Job Summary: We are looking for a dedicated and experienced Lead Specialist - Quality to oversee and drive quality assurance activities for the CAMSRep non-voice process in the insurance domain. Key Responsibilities: Lead the quality assurance function for the CAMSRep non-voice process, ensuring adherence to defined quality standards and SLAs. Conduct regular quality audits, evaluations, and provide constructive feedback to improve process efficiency and accuracy. Analyze quality data, identify trends, and recommend corrective actions to reduce errors and improve customer experience. Collaborate with operations, training, and process teams to drive continuous process improvements. Prepare and present quality reports and dashboards to management. Mentor and coach team members to enhance their quality monitoring skills and overall performance. Ensure compliance with regulatory and company policies related to quality standards. Support in the development and implementation of quality frameworks, SOPs, and best practices. Handle escalations related to quality issues and work with cross-functional teams for resolution. Required Skills and Qualifications: Minimum 4 years of experience in quality assurance or quality control within the insurance / BFSI domain. Strong understanding of non-voice processes, preferably in insurance-related processes. Excellent knowledge of quality tools, metrics, and methodologies (e.g., QA scorecards, root cause analysis). Proven skills with experience in mentoring a quality team. Analytical mindset with the ability to interpret data and generate actionable insights.

Job description Handling &Vetting of Non Motor & Motor Claim Files of all LOB including Examining, Inquiring, Investigating, Verifying Checking upon the Preparation of claim MIS discussion with Surveyor and Insurer for settlement of claim within fixed TAT. Education UG: B.Tech/B.E. in Any Specialization

We are actively seeking a highly skilled and meticulous DM/Manager - Policy Issuance to join our client's team through Acme Services . This pivotal role is responsible for overseeing the end-to-end policy issuance operations, ensuring seamless system functionality, and managing the implementation of new products and regulatory changes. The ideal candidate will possess strong capabilities in Business Requirement Writing (BRD) , UAT management, and have an excellent understanding of insurance terminology and regulations, all while demonstrating strong communication and multi-tasking skills. Key Responsibilities Operations Management : Oversee and manage the workflow system/policy login system and releases for new business , ensuring efficient and accurate processing of policy issuances. Product & Regulatory Implementation : Take ownership of the set up of new products & riders, regulatory changes, and new channel set up within the policy issuance systems. Business Requirement Documentation : Lead the creation and refinement of Business Requirement Documents (BRDs) , translating business needs into clear technical specifications. System Release & Quality Assurance : Ensure error-free system releases without any production outages , maintaining system stability and reliability. Stakeholder Coordination : Work collaboratively with internal stakeholders , including IT and Field Operations, to ensure smooth alignment for releases . UAT Management : Responsible for writing BRDs and comprehensively managing their UAT (User Acceptance Testing) execution to validate new functionalities and changes. Key Competencies/Skills Strong proficiency in Business Requirement Writing (BRD) . Expertise in creating test cases/scenarios for given requirements . Proven ability in managing UAT execution . Excellent Verbal & Written Communication Skills with the ability to handle business partners effectively. Strong multi-tasking capabilities with an eye for detail . Well-versed with Insurance terminology and regulations . Qualifications Proven experience in operations management within the insurance sector, specifically in policy issuance. Demonstrable experience in managing system releases, new product setups, and regulatory changes. Strong analytical skills and attention to detail.

Hiring for International Voice Process (Insurance) Grad/Undergrad with 1 yr intl. voice exp Mon-Fri | Sat-Sun fixed off Both-side cab provided Salary up to 5.5 LPA Apply now for a stable role with great perks Join a dynamic team and grow your career

Job Summary: Manage day-to-day call center operations to meet client targets, ensure high process quality, prevent revenue leakage, and maintain team attendance and productivity. Key Responsibilities: Achieve 100% client target fulfilment and meet all service TATs. Share reports and call records daily; ensure timely data purging. Maintain process quality at 95%+ Ensure 100% accurate updating of call dispositions. Monitor and meet connectivity targets. Prevent revenue leakage and raise monthly invoices within TAT. Manage attrition and minimize unplanned leaves. Qualifications: Bachelors degree or equivalent. 5+ years in call center or customer service operations preferably from insurance domain. Fluency in English and Hindi mandatory Strong communication, analytical, and problem-solving skills. Familiarity with call center tools and KPIs.

Job Responsibilities Scrutinizing dental claim documents & settlements Process claims as per the set healthcare guidelines Follow HIPAA guidelines Accurate processing of Dental claims and meeting productivity targets Good understanding of Claims adjudication fundamentals Good understanding of ICT & CPT Codes Knowledge of policy concepts like Deductible, coinsurance, copay, out of pocket Able to learn, adapt, implement process guideline into practice, work as a natural team-player in the process Handle escalations Need to ensure quality and productivity targets are met Ensure compliance with internal policies and procedures, external regulations and information Technical Skills/other skills Computer navigation skills Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy) Working knowledge of MS Excel and MS Word. Process Specific Skills Knowledge of Insurance principles in relation to the US Insurance industry Knowledge about US Culture Knowledge of Dental claims terminologies and processes will be an added advantage Strong organizational skills Good communication skills Demonstrate ability to work independently and in a team environment Self-disciplined and results oriented Ability to multi task Strong understanding and comprehension of the English language Good PC skills Attention to detail Team player Positive attitude

Requirements: Minimum 1 year of BPO experience (international voice mandatory) Strong command over English (both verbal and written) Comfortable with rotational shifts Immediate joiners highly preferred Job Responsibilities: Handle inbound and outbound calls related to UK-based insurance queries Assist customers with policy details, renewals, claims, payments, and endorsements Verify customer information and update policy records accurately Educate customers about insurance terms, benefits, and processes Provide first-call resolution and reduce repeat call volumes Document customer interactions, transactions, and feedback properly in CRM tools Maintain confidentiality of customer data and adhere to GDPR guidelines Escalate complex issues to the appropriate department or supervisor Meet or exceed defined KPIs like AHT, CSAT, Quality Score, and Attendance Collaborate with team members to meet daily/monthly performance targets Participate in team huddles, training sessions, and quality improvement plans Stay up-to-date on UK insurance products, policy changes, and regulations

Candidates who want to apply for the role can share their CV's to Email: saumyasirothiya@aesl.in Share your Cv's through whatsapp: 9625972018 Job Title: Quality Analyst Desired Work Experience: - 6-7 Years as a Quality Analyst Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Work Location: Mayapuri, Delhi Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

Key Responsibilities Handle insurance portfolios with prior outbound calling experience Communicate effectively with strong spoken and written English Manage and support multiple lines of business (LoBs) Handle New Hire (NH) batches with effective onboarding and engagement

Join Our International Medical Insurance Location - Electronic City, Bangalore Schedule: Mon-Fri, Sat-Sun OFF Perks:Free Two-Way Cab Salary: Up to 28,000/month NOTE - Only experience Contact HR Nancy:** 9606971196

-BFSI Processes -HSC or graduate Exp :Freshers - up to 1 yr with excellent English communication 24*7 rotational shifts , 5 days working any two week offs CTC up to 45k PM Location - Malad Boundaries Interview rounds - HR - AMCAT before ops - Ops

Position description: 1 Enhancing the quality of IT products and services. 2 Analyzing the design of technical systems and business modelsilize IT data for business insights. 3 Source and implement new business technology. 4 draft nonfunctional requirements which include the systems quality attributes, such as usability, security, reliability, performance, availability, and scalability. 5 Compare the overall scope with the promised business value. Primary Responsibilities: 1 Ennhancing the quality of IT products and services. 2 Analyzing the design of technical systems and business modelsilize IT data for business insights. 3 Source and implement new business technology Educational qualifications preferred Category: Graduate Diploma Field specialization: Degree: Bachelor of Engineering - BE, Bachelor of Technology - BTech Academic score: Institution tier: Required Skills: Insuarnce Knowledge Insurance Process Requirement Gathering SQL Required abilities Physical: Other: 1: Communication skills - ability to listen, understand and pass on the understanding to the team2: Exceptional problem solving skills3: Leadership and Management skills 4: Should be flexible and supportive when situations demands 5: Team management 6:Analytical skills