Monitor and support the performance of Process associates and quality analysts Active participation in client meeting/review(Weekly/fortnightly/monthly) Manage a Team of 100+ People & improve their Lease Abstraction Domain Knowledge Required Candidate profile Strong Lease Abstraction/Lease Administration/Lease or Property Accounting Domain & Tools Knowledge Excellent Communication & interpersonal skill Work from office at our Uthiramerur center.

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

1)Managing the day to day activities of the team. 2)Motivating the team to achieve organizational goals. 3)Developing and implementing a timeline to achieve targets. 4)Delegating tasks to team members. Required Candidate profile 5)Conducting training of team members. 6)Creating a pleasant working environment that inspires the team. 7)Conducting performance review E commerce experience added advantage

1)Managing the day to day activities of the team. 2)Motivating the team to achieve organizational goals. 3)Developing and implementing a timeline to achieve targets. 4)Delegating tasks to team members. Required Candidate profile 5)Conducting training of team members. 6)Creating a pleasant working environment that inspires the team. 7)Conducting performance review E commerce experience added advantage

General Office Administration day today task such as Housekeeping, Security, DG Maintance, Transporters coordination. Liaise with regulatory bodies to ensure facility compliances. Maintain office assts and coordinating with Corporate office. Required Candidate profile Maintain Admin Policies and Procedure as per the corporate office Guidance Accessible for escalation of all Facilities Management related issues Ensure uninterrupted Utility services (Water, Power).

1)Monitor, evaluate & score Outbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

Analyzes data, forecasts workload and schedules agents to meet SLAs Utilizing data, trends, and reports to accurately forecast staffing needs Developing and maintaining rolling capacity plans Hands on experience in Scheduling and Capacity planning Required Candidate profile Leadership and team Management Data Analysis Forecasting and Planning

1)Managing the day to day activities of the team. 2)Motivating the team to achieve organizational goals. 3)Developing and implementing a timeline to achieve targets. 4)Delegating tasks to team members. 5)Outbound sales Experience Required Candidate profile 6)Conducting training of team members. 7)Creating a pleasant working environment that inspires the team. 8)Conducting performance review 9)Dialer Management Experience

Analyzes data, forecasts workload and schedules agents to meet SLAs Utilizing data, trends, and reports to accurately forecast staffing needs Developing and maintaining rolling capacity plans Hands on experience in Scheduling and Capacity planning Required Candidate profile Leadership and team Management Data Analysis Forecasting and Planning

Support daily enterprise network operations, ensuring security and maintenance of LAN, WAN, and WLAN services. Experience with Cisco, Meraki, SonicWall, Palo Alto, and Fortinet hardware, configuration, security, and enterprise-level support. Required Candidate profile Extensive understanding of network protocols and hands-on experience with routers, switches, firewalls, and wireless devices. Skilled in network monitoring tools and security practices.

1. Responding to inbound customer calls & provide support in a professional manner. 2. Provide feedback to improve customer experiences. 3. No Sales and No Targets. 4. Freshers & Experienced, both are welcome. For more details - 7349274295 Required Candidate profile 1. Qualification: 12th pass and above 2. Basic Computer knowledge. 3. Excellent communication and interpersonal skill in English.