Property & Casualty / Non voice / Live chat / Chat process / Bpo /

Inspiration Manpower Consultancy

2 - 6 years

2 - 4 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

property and casualty insurance insurance process us insurance property and casualty claims processing pc insurance insurance claims c insurance property insurance vehicle insurance claims adjudication motor insurance casualty travel insurance property claims

Work Mode

Work from Office

Job Type

Full Time

Job Description

WE ARE CONDUCTING MEGA JOB FAIR FOR TOP 10 COMPANIES WITH IMMEDIATE JOINING, CANDIDATES WITH BELOW SKILL SET CAN APPLY FOR THE ROLE.

Mandatory Skill sets & Non-Negotiable (Need to have)

Working knowledge of Insurance Domain (P&C or Life)
Must possess strong English comprehension skills to effectively engage in client-led training sessions and understand process documentation.
A minimum typing speed of 25 words per minute is required to ensure timely and efficient responses during live chat interactions.
Clear, confident, and spontaneous communication both written and spoken is essential to manage real-time customer queries and deliver high-quality support.
Basic computer literacy is expected, including the ability to navigate chat systems, troubleshoot simple issues, and use support tools effectively.
MS office working knowledge (Excel, word & ppt.)
Confident personality to interact directly with the customers
Will need to write scenario-based emails/letters to customers in response to the queries/requests received from Customers
Identifying when it is not possible to process a request, and follow the appropriate hand-off procedures internally and to UK support teams
Ensuring that compliance standards are met, regarding Data Protection
Focus on customer service and aim for zero complaints

Desired Skill Sets (Good to have)

Experience in creating process maps and departmental procedure manuals
New transition experience
Experience in doing quality audits and provide constructive feedback

DEEPANSHU - 9900024811 / 7760984460 / 7022984418 / 9686454871

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