Senior Analyst

Walkin Drive- Gallagher- US Healthcare Backoffice process - 11th October 2025

Venue: 3rd Floor, Delta 2, Giga space, Viman Nagar, Pune 411014

Contact Person- Poonam Karde (Mention Poonam Karde on resume while coming for Walkin Drive)

1. Primary Responsibilities

Act as the primary point of contact for the branch (US onshore), providing comprehensive support

Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures

Responsible for end-to-end support of the policy lifecycle services

Support a team of 4 - 5 Client Managers (70 Accounts) at the branch

Be a US Health Insurance domain expert to conduct end to end renewal activities

Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience

Co-coordinating with internal operations team to get the renewal activities completed on time

Handle queries effectively, aiming to minimize re-work at service center

Ability to identify risks, issues and successfully navigate through to completion

Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once

Minimum Education Required- Graduation is mandatory Excluding LLB & Pharma

Work Experience:

1. Graduate with 3-5 years of experience in an insurance domain

2. Insurance certification good to have

3. Transition/onboarding of service - good to have

4. SPOC - Single Point of Contact role for operations - good to have

5. Onshore travel experience good to have

6. International voice experience candidates are considerable 3 years of experience /Graduate