Posted:1 week ago|
Platform:
On-site
Full Time
1)Managing corporate customer support operations
2)Ensuring high-quality Renewal & New Business service delivery
3)Participate in strategic renewal meetings
4)Ensuring smooth delivery of GCoE services
5)Co-ordinate with Service Team Managers to identify opportunities/development areas
6)Act as dedicated member from GCoE for Account Executives & Account Handlers
7)Responsible for end-to-end support of the policy lifecycle services
8)Participate in Renewal Strategic review meetings alongside Executives & Handlers
9)Support a team of 4 to 6 Onshore Account Handlers
10)Take Proactive measures to initiate pre- and post-renewal activities promptly
11)Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
12)Handle queries effectively, aiming to minimize re-work at service center
13)Collaborates with branch to identify activities that can be offshored to service center
14)Maintain a positive relationship with branch staff to enhance overall customer experience
Gallagher Service Center LLP
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