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Job Title: Student Support & Admission Officer Department: Sales Reports To: Branch Head Location: PAN India Experience Required: 2-7 Years Weekly Off: Rotational About Aakash Educational Services Ltd. (AESL) Aakash Educational Services Ltd. (AESL) is one of Indias most trusted names in test preparation, known for delivering a competitive edge to students through both classroom and digital learning. We specialize in preparing students for major entrance exams like NEET and JEE (Main & Advanced), board exams, Olympiads, and scholarship tests. With a “Student First” philosophy, our team of passionate educators and professionals work tirelessly to deliver the best academic support and personalized learning experiences. AESL is rapidly expanding its presence across the country to ensure that students in every corner of India can access top-quality education. AESL is proud to be certified as a Great Place to Work for three consecutive cycles. Why Join AESL? 1. Nationwide Reach & Career Growth: With 300+ branches across India, AESL offers unmatched growth opportunities in the education sector. 2. Student-Centric & Collaborative Culture: Work with 10,000+ professionals and expert educators who are committed to nurturing academic excellence. 3. Tech-Enabled Learning Environment: Our 100% digitized classrooms and hybrid learning models place you at the forefront of educational innovation. 4. Tangible Impact: Join a results-driven organization that celebrates achievements—like 8 NEET AIR 1 rank holders and 50+ JEE top rankers in a single year. Role Overview: Student Support & Admission Officer (SSAO) The SSAO plays a vital role in ensuring a seamless and enriching experience for students—from the point of inquiry through onboarding and throughout their academic journey with AESL. This role combines sales, student counselling, customer service, and administration. Key Responsibilities: Sales & Counselling: Drive revenue by counselling prospective and existing students/parents on AESL’s educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments. Fee Collection: Ensure timely fee payments from parents as per policy guidelines. Student Onboarding & Support: Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation. Customer Experience: Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively. Process Compliance: Follow internal guidelines and ensure compliance with operational and administrative protocols. Key Requirements: Skills & Attributes: Excellent interpersonal and persuasion skills Strong communication in English and the local language Proficiency in MS Office, email etiquette, and CRM/sales tools Ability to remain patient, empathetic, and composed in parent/student interactions Educational Qualifications: Bachelor's degree is mandatory Preferred: B.Tech / MBA / Master’s in Psychology, Education, or related fields Experience: Prior experience in educational counselling or B2C sales Experience in student support roles within the education sector is a plus Core Competencies: Customer-focused mindset Accountability and ownership of tasks Target-driven approach Team collaboration and emotional intelligence Key Stakeholders: External: Students, Parents, School Representatives Internal: Academic and Non-Academic Staff, Regional Support Teams, Sales & Operations Teams
