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For Employers

SSAO

Aakash Educational Services (AESL)

1 - 6 years

4 - 8 Lacs

thane maharashtra india

Posted:2 days ago| Platform: Foundit logo

Apply

Skills Required

fee collection customer experience ssao process compliance student onboarding & support sales & counselling

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Sales & Counselling:
Drive revenue by counselling prospective and existing students/parents on AESL's educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments.
Fee Collection:
Ensure timely fee payments from parents as per policy guidelines.
Student Onboarding & Support:
Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation.
Customer Experience:
Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively
.
Process Compliance:
Follow internal guidelines and ensure compliance with operational and administrative protocols.

Key Requirements:

Skills & Attributes:

Excellent interpersonal and persuasion skills
Strong communication in English and the local language
Proficiency in MS Office, email etiquette, and CRM/sales tools
Ability to remain patient, empathetic, and composed in parent/student interactions

Educational Qualifications:

Bachelor's degree is mandatory
Preferred: B.Tech / MBA / Master's in Psychology, Education, or related fields

Experience:

Prior experience in educational counselling or B2C sales
Experience in student support roles within the education sector is a plus

Core Competencies:

Customer-focused mindset
Accountability and ownership of tasks
Target-driven approach
Team collaboration and emotional intelligence

Key Stakeholders:

External:
Students, Parents, School Representatives
Internal:
Academic and Non-Academic Staff, Regional Support Teams, Sales & Operations Teams

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