513 Call Calibration Jobs - Page 3

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

Dear Candidate, Greetings from Club Mahindra.!! We are Hiring for a Quality Analyst at Mumbai Location Accountabilities / Key Responsibilities: Maintain and develop internal quality standards. Assess interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with meaningful and constructive feedback. Discuss and explain feedback with agents in regular meetings. Recommend process improvements based on call evaluations and audit findings. Analyse all sales KPIs and how the team performance affects those KPIs. Participate calibration session to maintain consistency in internal evaluations. Map the need for training and onboarding programs and initia...

Experience 3 - 8 Job Description: Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experi...

Key Responsibilities: • Conduct regular quality audits to ensure adherence to SOPs and standards • Use Excel extensively for audit reporting, data slicing, and performance trend analysis • Design and deliver effective training sessions to internal teams and vendor partners • Create engaging training content and modules, TNA, TNI , process SOPs • Analyze QA data to identify gaps, suggest improvements, and drive action plans • Collaborate with stakeholders to bring innovative ideas for process optimization • Maintain documentation of QA activities, training sessions, and improvements Key Requirements: • Fluency in Hindi and English (spoken and written) • Proven experience in Quality Assurance,...

Role & responsibilities - Role: Telecaller Auditor We are looking for a detail-oriented Telecaller Auditor to monitor, evaluate, and audit telecalling interactions. The role ensures quality, compliance, and process efficiency, with direct reporting to the Managing Director. --- Key Responsibilities Audit inbound & outbound telecalling calls for quality, compliance, and accuracy. Evaluate communication, sales techniques, and customer handling. Share audit reports and feedback with management. Provide constructive coaching to telecalling staff. Suggest process and performance improvements. Preferred candidate profile Requirements Graduate in any discipline. 13 years experience in call auditing...

Quality Analyst Location-Gurgaon Noida Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Skills Experience in quality assurance management...

Chat, Calls, Mails & Social Media Auditor Support Quality Location: Kokata (Work from Office) Department: Customer Experience & Quality Timings: 11:00 AM 8:00 PM | Weekly Off: Rotational (6-day workweek) Join House of EdTech Where Precision Meets Impact! At House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class experience not just in our courses, but in every interaction with us. Were looking for a Support Quality Auditor to join our Customer Experience & Quality Team, ensuring that our communications across Social Media, Chats, Calls, and Emails reflect our brands empathy, accuracy, and professionalism. If you have an eye for detail, a passion for quality, and...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Lead by example and set high expectations for self and team. Handle team performance, provide feedback, and coach team members. Ensure effective communication among team members through regular meetings and updates. Identify areas of improvement and implement process changes to enhance overall performance. Candidate can share your cv @ shamina.sayyed@teleperformancedibs.com

We are actively hiring for Quality Analyst!!! Location- #Malad Mumbai Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs) Immediate joiners preferred Skills Required- 1 year on paper experience as a QA. Conduct quality audits, call monitoring feedback sessions and root cause analysis to identify areas for improvement. Preferred US, UK BFSI, Cards and dispute domain Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC. Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where ...

Hiring for "Trainer - T&Q" at Mahindra Integrated Business Solutions - Goregaon, Group company of Mahindra. Designation : Trainer Job Description: Develop and update training materials, including presentations, manuals, and handouts, to ensure they align with the latest processes, tools, and company objectives. Deliver engaging and interactive training sessions for new hires, existing employees, or specific teams based on organizational requirements. Customize training content to meet the specific needs of the team, process, or client. Provide refresher training for existing employees on new tools, processes, or updates. Skill Sets Required: Should have relevant experience into Training for ...

Role & responsibilities developing, delivering, and evaluating training programs to ensure customer service representatives have the skills and knowledge to meet business objectives Conducting training sessions: This involves facilitating classroom-style seminars, delivering training demonstrations, and organizing role-playing exercises to engage trainees. Utilizing various training methods: Call center trainers employ a range of techniques to cater to different learning styles and needs. Scheduling and coordinating training: They manage the logistics of training, including scheduling sessions and ensuring all necessary resources are available. Assessing training effectiveness: Evaluating tr...

Roles and Responsibilities Conduct quality audits, analysis, monitoring, and tools to ensure adherence to quality standards. Perform call calibration, feedback sessions, KPI tracking, AHT management, CSAT calculation, and KRA/KPI reporting. Identify areas for improvement through quality tools such as 7QC and implement corrective actions. Collaborate with team members to maintain high-quality service delivery. Desired Candidate Profile 4-9 years of experience in BPO industry with expertise in Quality Management. Bachelor's degree (B.Tech/B.E.) in Any Specialization. Strong understanding of Quality Management principles and practices. Proficiency in using various Quality Tools like Call Audit,...

Job description Job Title: Quality Team Leader ( Insurance Process Sales ) Location: Gurgaon (Sector 18) Company: Globiva Work Mode: Work from Office Working Days: 6 Days (Fixed Off) About the Role: We are looking for a Quality Team Leader with proven experience in managing a QA team within the Life Insurance domain. The ideal candidate should be well-versed in call audits, calibrations, QC tools, and performance monitoring to ensure compliance, accuracy, and customer satisfaction. Key Responsibilities: Lead, mentor, and manage the Quality Analysts (QAs) team. Conduct call audits to evaluate communication, compliance, and accuracy of customer interactions. Drive call calibrations with intern...

Job description Conduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality. Skilled in working with inbound, outbound & blended (Voice & email) environment. Required Candidate profile CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY Candidate must proficient in Hindi / English & any other south regional language. Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables. Should have excellent knowledge of MS Office. Should have sound knowledge of 7 quality tool for compil...

Responsibilities: * Conduct call audits, analyze quality, calibrate calls, monitor performance. * Ensure compliance with quality standards through regular audits. * Collaborate with teams on improvement initiatives. Office cab/shuttle Provident fund

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support 3 - 6 years Salary -Not Disclosed Location :Hyderabad Time and Venue 22nd September - 24 September , 11.00 AM - 3.00 PM HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact - Aman / Shivangi / Somina Job description Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independently The Billing Lead will work closing with the Back Office Manager in deciding which...

JD: Identify gaps in processes and develop mitigation plans to reduce risk across the team and within operational functions Monitor and report on chat & ticket activities and identify opportunities to strengthen controls Represent business teams to initiatives that impact processes across the team ensuring team preparedness and operational readiness Provide communication across the team for initiative updates and with stakeholders as needed for commercial awareness Provide analytical insight and reporting within the team relative to key metrics and target goals Identify the root cause of defects and find areas of improvement in the process in the process being audited. Provide ideas for proc...

We are looking for a dynamic and experienced Training & Quality Head to lead our learning, development, and quality assurance initiatives. The ideal candidate will ensure that all associates are well-trained, consistently meet quality standards, and contribute to superior customer experience. Key Responsibilities: Training: Design, implement, and manage comprehensive training programs for new hires and ongoing employee development. Develop training content, materials, and assessments tailored to business processes and client requirements. Collaborate with operations and HR teams to identify skill gaps and training needs. Track training effectiveness through assessments, feedback, and perform...

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that int...