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Conneqt
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Sales Quality Analyst males only

Sales Quality Analyst males only

Conneqt

2 - 6 years

4 - 5 Lacs

navi mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

sales process outbound sales bpo call monitoring banking process call audit bfsi sales call calibration domestic bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

To monitor and evaluate the performance of the CCEs and suggest their improvement areas
To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.
To take part in calibrations with the client, OPS, Training and help to resolve the disputes.
To ensure the process is meeting Client KPIs such as CSAT and Quality scores
To conduct Quality sessions to share areas of improvements based on the feedback of audits.
Mock call and OJT certification of New Hire Batches
Ensure higher Client satisfaction scores
Identification of root causes and preparing Corrective actions
To give inputs to the CCEs on their improvement areas

Key Deliverables

Call audits as per plan, achieving quality levels as per KPI standards

Education

Any Graduate

Professional Experience

More than 1 year of work experience in relevant field

Job location - Navi Mumbai Turbhe

email at kavita.kamtekar@digitide.com

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