513 Call Calibration Jobs - Page 2

Must have Min 1.5yrs exp as a Quality Analyst/ Process Trainer from US Healthcare Process BPO. Graduated in B Pharma/ M Pharma Well Versed with Quality QC Metrics/ TNA TNI US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Quality Analyst - Chat Process- Ecommerce Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent per...

Responsibilities: * Conduct call audits & calibrations * Provide feedback on performance improvement * Monitor calls for quality assurance * Analyze call data for trends & insights * Ensure compliance with industry standards Work from home Health insurance Provident fund

Roles and Responsibilities: Develop and maintain internal support and call center quality standards Review a subset of sales agents' interactions (calls, emails, chats, etc.) Provide meaningful and constructive feedback on evaluations Discuss and explain feedback with agents in regular meetings Create strategies to improve support KPIs Assist agents in enhancing their performance through specific guidance and ongoing support Identify training and onboarding needs and initiate related projects Generate reports that reflect support performance Report the support teams performance to senior management Participate in calibration sessions to ensure consistency in internal evaluations Contribute p...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents as needed. Perform quality checks on calls to identify areas of improvement. Utilize QC tools and quality monitoring techniques to evaluate agent performance. Participate in call calibrations to align with team members' expectations.

Urgent Hiring For Quality Analyst (Only from US Travel Domain) language - English and Spanish OR Both Excellent Communication Skills . Location: Delhi, Gurgaon Sal: up to 40k Experience 1to 5years Relevant CAB OR TA HR Alka 7991129288 Required Candidate profile Candidate should be relevant experience Should be Travel Domain comfortable with night shift

Education: Any Graduate - Any Specialization, PG - Any PG Course Industry Type: BPO Role: Quality Analyst Shift: US Shifts DESIRED CANDIDATE PROFILE Should have strong oral & written communication in English language Ability to monitor calls and provide feedback with coaching advice Ability to provide clear guidance and direction to the associates for performance improvement. Should be aware of quality and agent behavioral parameters Ready to work in 24*7 shifts. Strong team player, capability to influence the team, manage changes Should be target oriented ADDITIONAL REQUIREMENTS Good knowledge of Ms. Office/Ms. Excel JOB DESCRIPTION Auditing for work order accuracy and data integrity Call m...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

Develop and execute test plans, test cases, and test scripts. Perform manual and automated testing to ensure product quality. Identify, record, and track bugs using defect-tracking tools Collaborate with developers to resolve issues

Hiring for QA for International voice process Immediate joiners are preferred. We are seeking a highly skilled and experienced QA - International Voice professional to join our team in Noida The ideal candidate will have a strong background in call audit, quality check, and international voice process, with a minimum of 1 year of experience in a similar role. Responsibilities Conduct thorough call audits to ensure quality and compliance with international voice process standards. Perform quality checks on calls to identify areas for improvement and implement corrective actions. Monitor calls to ensure adherence to international voice process guidelines and standards. Collaborate with team me...

Responsibilities: * Conduct call audits & monitoring * Analyze quality through analysis & feedback * Ensure compliance with industry standards * Perform quality checks & Pareto analysis * Participate in call calibrations Work from home Provident fund Health insurance

Hiring: Quality Analyst (Insurance Sales Process) Location: Ghansoli, Navi Mumbai Openings: 4 Shift Timing: Day shift, 6 days working Key Skills: Life Insurance Sales (E2E) Quality Tools Product Knowledge Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Pareto, Check sheet, and Histogram. Strong understanding of customer centricity and process dynamics. Excellent communication skills for eff...

You will be responsible for ensuring the quality of operations in a BPO/Call center environment. Your key responsibilities will include: - Conducting call audits - Participating in call calibration sessions - Providing feedback to agents - Generating reports - Monitoring call barging activities - Handling escalations - Facilitating skip meetings To qualify for this role, you should have: - 1-3 years of experience in a BPO/Call center - Hands-on experience in call audit, call calibration, feedback, reports, call barging, escalation handling, skip meeting Please note that this job is full-time and the work location is in person. The benefits include health insurance and Provident Fund. The wor...

1–4 years’ experience in BPO quality/audit, process audit, or compliance roles. (Adjust per hire level. QA platforms, CRM.Interested candidates pls call me 8217730484

Job description We are seeking an experienced Senior Quality Analyst to join our team in Bangalore. The successful candidate will ensure the highest standards of voice quality for our international voice operations through structured audits, process improvements, and close collaboration with stakeholders. Role & responsibilities Conduct detailed voice quality audits Identify quality gaps and drive corrective action Collaborate with operations, training, and other departments to resolve quality-related concerns Analyze customer feedback to identify improvement areas Maintain and improve quality monitoring tools and frameworks Track, analyze, and report quality metrics Maintain thorough docume...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

The Documentation Analyst will be responsible for creating, maintaining, reviewing, and managing organizational documentation to ensure accuracy, consistency, and compliance with company standards. Graduates who possess normal communication skills. Required Candidate profile Bachelor’s Degree in any discipline. Fresh graduates or candidates with up to 1 year of relevant experience are encouraged to apply.

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience...

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407