345 Call Calibration Jobs - Page 2

Role & responsibilities Review Inbound and Outbound calls for call quality basis set parameters and ensure completion of daily targets on call observation Review Quality parameters and make changes whenever necessary in consultation with Operations Provide quality metric analysis on compliance scores, Customer Satisfaction, first call resolution of inbound agent Provide root cause analysis on program, team and agent level identified opportunities Provide recommended intervention activities to address quality metric opportunities identified Provide training agenda feedback on nesting quality metric performance Provide analysis on other operational metrics such as average handle time, emails p...

Email your resume to Raveena@wissenpro.com or call/WhatsApp at 703-204-6318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionab...

We at Pine Labs are looking for those who share our core belief - Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose A Quality Assurance (QA) professional ensures service quality and compliance within environment. They monitor and evaluate customer interactions, analyze performance data, provide feedback, and contribute to training and process improvement initiatives. Their goal is to enhance customer satisfaction, efficiency, and adherence to company standards and regulations. The responsibilities we entrust you with Monitoring and Evaluation: Assessing cus...

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - 9035466304

We are conducting mega Job fair , Walk in & Walk out with offer Letter. Hiring for tier 1 companies with immediate joining & best salary in the industry! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years ...

Job Summary: We are looking for a dedicated and experienced Specialist Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with total 4+ Yrs with at least 1+years of relevant experience. Key Responsibilities: Lead and manage a team of quality analysts focused exclusively on voice processes. Monitor, evaluate, and improve voice interactions to ensure adherence to quality standards. Develop and implement quality assurance strategies, call evaluation frameworks, and feedback mechanisms. Identify performance gaps and conduct root cause analysis to ...

Qualification: Any Graduate Experience: 3 to 4 Years in a Voice Call Quality Auditing process in BPO is must Job Role: The Senior Call Quality Auditor cum Trainer will primarily focus on auditing customer interactions to ensure SLA compliance, with a secondary focus on training new joiners and batches. This role dedicates 80% to auditing call interactions and 20% to training new joiners and batches to meet client standards. The job requires the candidate to perform call quality audits for the calls handled by the customer service agents, and further perform RCA (Root Cause Analysis), 7QC Tools, ACPT Analysis, and provide the feedback to the agents for the parameters, as per the requirement f...

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Leading BPO in CHENNAI Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit p...

Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143 Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business ob...

Please find below Venue details: Interview Date & Time : 6th Sep 2025 and 9:30 AM Venue : Movate Technologies Pvt Ltd (Formerly CSS Corp), Address: B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai, Tamil Nadu 600045 Contact Person: Mr. Vignesh Sekar Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. Participate in call calibration sessions to align with team members' performance expectations. Collaborate with the team to resolve issues related to call quality. Desired Candidate Profile 0.3-6 years of experience in BPO or custome...

Role & responsibilities Quality Assurance & Control: Oversee daily quality operations, including monitoring calls, analyzing process adherence, and conducting regular quality audits and inspections to ensure compliance with standards. Performance Monitoring & Improvement: Track and analyze quality metrics, identify trends and root causes of issues, and develop and implement strategies for continuous improvement to enhance service quality and efficiency. Team Leadership & Development: Supervise and mentor Quality Assurance (QA) team members, providing training, feedback, and guidance to develop their skills and ensure high-quality service delivery. Client & Stakeholder Communication: Act as a...

Responsibilities Monitor inbound/outbound sales calls to ensure compliance with quality standards. • Evaluate sales representatives performance against defined KPIs. • Identify gaps in sales pitch, objection handling, and customer interaction. • Provide timely feedback and coaching to improve performance. • Prepare quality reports and share insights with management. • Work closely with training and operations teams to drive quality improvements. Requirements Qualification: Graduate / HSC with relevant experience. • Experience: Minimum 18 years in Sales QA / Quality Monitoring (BPO/Telecalling/Outbound Sales). • Strong understanding of sales processes and customer interaction standards. • Exc...

We are hiring for Quality Analyst (Not tech background) Looking for candidates with the following skillsets: Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Job Location- Noida Notice Period- Immediate - 45 Days Note- Should be flexible to work in night shifts and work from office. Years of experience & Salary 3.6 Years 8 Years (Quality Analyst)- 5.50LPA - 7.50LPA + Variables 10 Years- 16 Years (Quality Analyst Lead)- 11LPA- 17LPA fixed + Variables Work from office. Qualification- Any graduate and postgraduate. Job Summary What are we looking for? •Quality Assurance (QA) Quality Auditing Adaptable and flexi...

Role: Quality Analyst / Quality Lead For Analyst role - Min 3+ Years experience in Call Audits/ Chat Audits For Lead role - Min 9+ years exp in Call Audits/ Chat Audits Strong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests . Shift: Rotational Shift WFO Location: Noida Both Side Cab provided Send resume to anumeha@manningconsulting.in

- Lead quality audits & reviews - Drive process improvements - Monitor team compliance - Analyze QA data & share insights - Strong stakeholder mgmt. skills required

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/...

Job Title : Quality Analyst - Inbound International Voice Process Location : Ahmedabad-onsite Job Type : Full-time Role & responsibilities : Call Monitoring Listening and auditing for International Voice Process Conduct Calibration sessions in sync with the QA team Analysis for inbound/outbound calls Monitor and evaluate inbound and outbound calls Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile Having Good Communication Skills Good Analytical & Interpretation skills Ready to work in rotational Shift Perks and benefits All Sundays + 2 alternate Sat Off Indian Festival Ho...

Role & responsibilities developing, delivering, and evaluating training programs to ensure customer service representatives have the skills and knowledge to meet business objectives Conducting training sessions: This involves facilitating classroom-style seminars, delivering training demonstrations, and organizing role-playing exercises to engage trainees. Utilizing various training methods: Call center trainers employ a range of techniques to cater to different learning styles and needs. Scheduling and coordinating training: They manage the logistics of training, including scheduling sessions and ensuring all necessary resources are available. Assessing training effectiveness: Evaluating tr...

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and...

Greetings from eNoah iSolution! Hiring - Quality Assurance ( International Voice Process) Position- Process Associate/ Sr.Process Associate Experience: 3-4 Years Any degree Job Location: Chennai ( Taramani ) Shift : Night Shift ( 7 pm to 5 am ) Salary - Based on their interview Performance Notice Period : Immediate Joiner Job Requirements: Roles & Responsibilities: Monitor and evaluate recorded calls for quality, compliance, and customer experience. Assess agent adherence to scripts, communication skills, and process guidelines. Identify performance gaps and recommend coaching or training needs. Prepare and maintain detailed quality assessment reports. Document non-compliance issues and comm...

We are seeking an experienced Quality Analyst with 812 years of proven expertise in call quality monitoring, compliance, training, and process improvement within an Inside Sales environment. The ideal candidate will ensure that every customer interaction meets our high standards for quality, compliance, and customer experience, while also driving continuous improvement through training and policy development. Key Responsibilities Call Quality Monitoring: Listen to, evaluate, and score sales calls against defined quality parameters. Identify gaps in communication, compliance, and sales effectiveness. Quality Framework & Policy: Develop, implement, and maintain call quality policies, SOPs, and...

Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls Participate in internal quality audits designed to improve overall contact quality Please call/whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943 Required Candidate profile Should have atleast 1 year experience as QA in International voice process Should have knowledge about 7 QC tools Must have excellent communication skills in English

Job Title: Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific pro...

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off