513 Call Calibration Jobs - Page 7

Job Information: A crucial position charged with preserving and improving the caliber of content moderation activities inside an organization is the Quality Analyst (QA). It will include managing the moderator performance evaluation, making sure content restrictions are followed, and putting quality control measures in place. Location : Kolkata, India Key Responsibilities: Create and oversee an effective program for content moderation quality assurance. Create and implement methods for evaluating the quality of products, such as audits and random sampling. Doing thorough analyses of their behavior, evaluate the performance of content moderators. To improve the moderators' efficacy, give them...

HCLTech is Hiring for Quality Analyst & Team Leaders for Billing Support Job Location - Hyderabad US Shifts only Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independentl...

Associate Manager - Sales Quality Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive...

Associate Manager - Sales Quality Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive...

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...

Roles and Responsibilities * Lead a team of quality analysts to ensure compliance with quality standards and processes. * Conduct call audits, call calibrations, and 7QC tools to identify areas for improvement. * Develop and implement effective training programs for team members to enhance their skills in BPO sales. * Collaborate with other departments to resolve quality-related issues and improve overall customer satisfaction. Desired Candidate Profile * 1-6 years of experience in a similar role or industry. * Excellent leadership skills with ability to motivate and manage a team effectively. * Strong knowledge of call audit, call calibration, 7QC tools, and BPO sales principles. CIBIL SCOR...

CXM Quality Analyst will be responsible for monitoring and evaluating the performance of tele-caller agents in the Voice process for Swiggy's Delivery Partner onboarding and rejoiner activities. The role involves assessing call quality, providing feedback to improve customer interaction, and ensuring compliance with Standard Operating Procedures (SOPs) to achieve the desired performance outcomes. Key responsibilities: Call Quality Monitoring: Monitor and evaluate Inbound/Outbound calls made by tele-caller agents to potential Delivery Executives (DEs) for onboarding or rejoining. Assess agents communication skills, adherence to scripts, SOP compliance, and accuracy in providing information. Q...

Designation: Call Quality Auditor Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Salary Range: ? 2.4 - 3.6 Lacs Per Annum / ? 20,000 to 30,000 Per Month Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call qualit...

Working Hours: UK shift (12 PM to 09 PM) Hybrid Model: 1-week WFO in a month Minimum 3-6 years of experience in HRSS Quality, Transactional Quality. Mandatory Skillset: Quality Management in HR Operations or Shaded Services. Insurance Domain Experience

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Kolkata / Hyderabad / Bangalore Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Thane / Malad / Pune Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Gurgaon Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits . Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking e...

We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement. Job Responsibilities - Must be a confident communicator and be able to build rapport with the team Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable. Need to do call barging & auditing. Monitor the Associates performances. Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderations, call out moderators, and conduct weekly one on ones. Calibrate and refresh/train team on required policy . Criteria - Need to have at least 1 year of expe...

Details: Domestic process Rotational shifts Rotational off Location- Mohali 6 days working

The Customer Success Quality Auditor & Trainer (QA) is responsible for ensuring high standards of communication, sales effectiveness, and customer experience across our Customer Success (CS) team. While the role includes auditing WhatsApp, email, and call interactions, its primary focus is on training, coaching, and developing the CS team to excel not only in support but also in sales. The QA will play a pivotal role in training new joiners, running refresher and upskilling programs, and leading special projects to improve team performance, process adherence, and revenue impact. This role requires a blend of strong analytical skills, sales orientation, coaching expertise, and the ability to ...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionabl...

- Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls. - Participate in internal quality audits designed to improve overall contact quality. Please call/whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943 Required Candidate profile - Should have atleast 1 year experience as QA in International BPO. - Should have knowledge about 7 QC tools. - Healthcare Experience (Mandatory).

Job Summary: We are seeking a highly motivated and detail-oriented Assistant Manager Quality to join our BPO operations team. The role involves managing quality frameworks, driving continuous improvement initiatives, ensuring compliance with client and organizational standards, and leading a team of quality analysts to deliver excellence in customer experience. Key Responsibilities: Lead and manage the Quality Assurance (QA) team to ensure adherence to quality standards across processes. Monitor calls, chats, and transactions to evaluate customer interactions against defined quality parameters. Provide actionable insights and feedback to operations teams to improve performance and customer s...

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (...

Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience...