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Aakash Educational Services (AESL) logo

Quality Analyst (Kannada & Tamil Along with English Language)

3 - 6 years

5 - 6 Lacs

Gurugram

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Call Monitoring Call Audit Quality Audit Pareto Analysis Quality Management Multilingual Bilingual Call Quality QC Feedback Quality Analysis Call Calibration Quality Tools CSAT Quality Control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key responsibilities: • Implement and ensure Call Quality Audit. • Implement relevant measures to achieve desired level of Customer Satisfaction. • Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. • To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. • Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. • Work on a continuous process of evaluating and identifying key behavior that drives sales and improve customer experiences. Should Have: Educational Qualification: Graduate and Above. Previous Role: Quality Analyst Should have knowledge on quality tools. Should be Proficient in English, Kannada and Tamil language.

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Aakash Educational Services (AESL)
Aakash Educational Services (AESL)
www.aakash.ac.in

Higher Education

New Delhi Delhi

10001 Employees

127 Jobs

    Key People

  • Ranjit Singh

    Managing Director

  • Anupam Agarwal

    Chief Executive Officer

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