Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Hiresquad
>
Senior Quality Analyst/ International process//BPO

Senior Quality Analyst/ International process//BPO

Hiresquad

2 - 7 years

5 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

Quality Analyst Quality Audit Root Cause Analysis QC Tools Pareto Analysis Quality Evaluator Voice Process QA Call Monitoring RCA Call Quality Quality Monitoring Six Sigma Green Belt Call Audit Feedback Quality Analysis Call Calibration Fishbone Quality Tools CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period Must be a Graduate PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

More Jobs at Hiresquad

Technical Support Analyst- Server and cloud Support -Immediate Joining

Pune, Bengaluru, Delhi / NCR

Experience: Not specified

INR 4 - 8 Lacs

Technical Support Specialist || Immediate Joining Only || 8LPA

Pune, Bengaluru, Delhi / NCR

Experience: Not specified

INR 4 - 8 Lacs

Sr Quality Analyst//International voice process

Kolkata

2 - 7 yrs

INR 4 - 6 Lacs

Technical Support Associate || DNS , DHCP || Immediate Joining | 8LPA

Pune, Gurugram, Delhi / NCR

Experience: Not specified

INR 4 - 8 Lacs

Training & Quality Team Lead//International Voice

Bengaluru

4 - 9 yrs

INR 6 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Quality Analyst Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Hiresquad

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Quality Analyst/ International process//BPO