Sr Quality Evaluator- B Pharma//M Pharma Hiresquad

3.0 - 5.0 years

6 - 8 Lacs

gurugram

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Leading MNC in Gurgaon Hiring for Sr Quality Evaluator Must be B Pharma or M pharma CTC UPTO 8LPA Two Way Cabs Role and key responsibilities: • Responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. Assessing quality standards, provide insight to customers to contribute to program performance improvement • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and r...

Posted 3 weeks ago

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Quality Manager Career Guideline

8.0 - 12.0 years

6 - 15 Lacs

Kolkata

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ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata YEARS OF EXPERIENCE: 8+Years Educational Qualification: Bachelors degree Company is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developi...

Posted 2 months ago

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Senior Quality Analyst//Voice process//International BPO Hiresquad

2.0 - 7.0 years

5 - 5 Lacs

Kolkata, Bengaluru

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Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management...

Posted 2 months ago

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Sr. Quality Evaluator Concentrix

2.0 - 8.0 years

4 - 5 Lacs

Bengaluru

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Job Title: Sr. Quality Evaluator Job Description . Role and Key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e....

Posted 3 months ago

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Senior Quality Analyst/ International process//BPO Hiresquad

2.0 - 7.0 years

5 - 5 Lacs

Bengaluru

Work from Office

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period Must be a Graduate PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality managem...

Posted 3 months ago

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Sr. Quality Evaluator Concentrix

2 - 8 years

4 - 10 Lacs

Kolkata

Work from Office

Job Title: Sr. Quality Evaluator Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations t...

Posted 4 months ago

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Sr. Quality Evaluator Minutes To Seconds Karnataka

3.0 - 5.0 years

5 - 7 Lacs

bengaluru

Work from Office

Role: Team Leader Designation : Team Leader Location : Pune Minimum Years of Experience :3 Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to direct reports, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timel...

Posted Date not available

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