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Quality Analyst

Quality Analyst

Teleperformance (TP)

1 - 2 years

2 - 3 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

Call Calibration Call Monitoring QC Tools Quality Monitoring Call Audit Pareto Analysis 7Qc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers Proficient in MS Office. Excellent analytical and listening skills.

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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