345 Call Calibration Jobs - Page 9

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer i...

Leading BPO in Chennai Hiring for Quality Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working LOCAL CANDIDATES PREFERED Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Delive...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives ...

Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: - Create, manage and update the training content for respective LOBs on different tools Manage/create process SOPs and training refresher Accountability for 0 – 45 days batch performance. Attend TTT conducted by clients. Conduct PKT and process refreshers on the floor. Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB Represent ...

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements. QA on papers with 1-2 years experience would be preferred Have Good Interpersonal and Coaching Skills Expertise in CSAT/NPS Analysis, RCA and BQM. Proficiency in Excel is mandate (PPT knowledge would be advantage) Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage. Interested Candidates can shar...

Hiring for QA Collection process. Responsibilities: To audit each type of transactions for the given process as per the process/customers guidelines Understand the process and use of knowledge improvement aids to engage as an subject matter expert Reports quality scores for each process on daily /weekly and monthly basis Participate actively in improvement initiative driven by quality functions Manage QA work in line with BEST Quality Framework Participate in calibration process with fellow QAs under leadership of QL, client on regular appropriate intervals. Conduct analysis for errors and provide process insights on improvements Competencies: Delivers Customer Service Solves Problems Sound ...

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating...

Roles and Responsibilities Monitor the voice (Inbound & Outbound) & non voice (Chat and Email) responses to access the associates demeanour, technical accuracy, customer services performance & procedures. Identify and remedy defects within the production process. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyse statistical data. Participating in design of call monitoring formats and quality standards. Performing call monitoring, identifying errors and best practices on the call. Documenting call behaviours and giving appropriate feedback to the customer service agents. Applying 80:20 rules while...

Immediate requirement for QTL_Trainer_Team leader_QA !! Work Location : Bangalore No. of open position : 10 Interested applicant please share your resume to Jeevitha.n@globiva.com/8123922437 Company Description Globiva is a fast-growing Business Process Management (BPM) company in Bengaluru, India. Our focus is on delivering exceptional customer experiences for our clients. With over 5000 employees. Job Description QTL: Good Communication skills. Should hold an experience for CS, Voice, email & chat, Blended process. Should be aware about the KRA's and KPI's of QTL. Experience of handling a team of quality under them. Experience of an e-commerce process will be an added advantage. BPO experi...

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

Leading BPO in Chennai Hiring for Quality & Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working Looking for LOCAL CANDIDATES Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • D...

Leading BPO in VIZAG Hiring for Quality Manager Domestic Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic process Experience in Domestic Process is Mandatory Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Delive...

Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong anal...

The IT Infrastructure Ticket Quality Analyst is responsible for monitoring, evaluating, and improving the quality of IT support tickets logged and resolved by the service desk and infrastructure teams. Immediate Joiners .

No of Positions -5 Shift : Evening /Night Candidate must have atleast 1 +yrs of exp in PPC travel process Interested candidates Call Ruchika @9650997623 Required Candidate profile Excellent comms skills

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti