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Quality Analyst Lead

Quality Analyst Lead

Wissenpro It Solutions

2 - 7 years

4 - 8 Lacs

Hyderabad

Posted:19 hours ago| Platform:

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Skills Required

Bpo Operations 7Qc Tools Call Monitoring Call Quality Call Audit Google Sheets Root Cause Analysis QC Tools Pareto Analysis 7Qc Quality Monitoring Feedback Call Calibration Quality Analysis Quality Tools Dashboards Six Sigma Quality

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Work from Office

Job Type

Full Time

Job Description

Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

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Wissenpro It Solutions

www.wissenpro.com

Information Technology and Services

San Francisco

200+ Employees

42 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

COO

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