Quality Analyst Lead

E2M Solutions is a leading full-service white-label digital marketing partner for agencies. Headquartered in India, we primarily serve clients from the US, helping agencies scale their businesses through website design & development, WordPress development, eCommerce solutions, SEO, content marketing, and more. With a team of 250+ professionals and over 300 agency partnerships, we have completed 8,000+ projects, consistently delivering high-quality and scalable solutions.

Job Overview:

We are a white label digital agency seeking a proactive and experienced QA Lead to oversee and enhance the quality assurance process for web development projects built on WordPress, Shopify, and BigCommerce. The ideal candidate should have hands-on experience leading QA teams, conducting in-depth manual testing, implementing process improvements, and working with modern automation and AI-driven testing tools. Experience with platforms like Percy, Applitools, Playwright, and Katalon Studio is highly preferred. This role requires strong leadership, attention to detail, and the ability to manage rapid turnaround tasks without compromising quality.

Key Responsibilities

• Lead and manage the QA team across multiple CMS and e-commerce platforms including WordPress, Shopify, BigCommerce, and GoHighLevel CRM.
• Perform manual QA for website builds, custom functionalities, eCommerce flows, landing pages, and third-party integrations.
• Create and manage test plans, test cases, and QA reports for tasks including functional, UI/UX, and responsive testing.
• Oversee quality checks for content migrations, plugin/theme updates, form validations, checkout flows, and website audits.
• Implement and refine scalable QA processes and SOPs tailored to high-volume web delivery environments.
• Collaborate with developers and project managers to align QA checkpoints with development goals.
• Identify test automation opportunities, and apply tools such as Playwright, Selenium, or Katalon to improve regression cycles.
• Utilize AI-powered testing tools (e.g., Percy, Applitools) to enhance visual and functional testing coverage.
• Track issues using test management and bug tracking tools (e.g., JIRA, ClickUp, Trello, TestRail).
• Mentor and supervise junior QA team members, conduct performance evaluations, and drive a quality-first mindset.

Must-Have Qualifications

• 5+ years of experience in web-based QA with a primary focus on WordPress, Shopify, and/or BigCommerce websites.
• Proven experience testing WordPress sites built with ACF, Elementor/WPBakery, custom themes, and third-party plugins.
• Strong grasp of Shopify functionality, theme customization, and store backend processes.
• Hands-on experience with website QA audits, cross-browser/device compatibility checks, and responsive design validation.
• Experience in team leadership, task delegation, and QA delivery ownership.
• Familiarity with GoHighLevel CRM testing is a plus.
• Ability to work effectively on high-priority, quick turnaround projects.
• Excellent written and verbal communication skills.

Preferred Skills & Tools

• Experience with AI/visual testing tools like Percy, Applitools, or Testim.io.
• Knowledge of automation using Playwright, Katalon Studio, Cypress, or Selenium.
• Ability to write or maintain basic test automation scripts (JavaScript, Python, or Java).
• Experience with performance testing tools like JMeter or Lighthouse is a bonus.
• Familiarity with Git and CI/CD pipelines for integrated QA processes.