Quality Analyst Lead

E2M Solutions is a leading full-service white-label digital marketing partner for agencies. Headquartered in India, we primarily serve clients from the US, helping agencies scale their businesses through website design & development, WordPress development, eCommerce solutions, SEO, content marketing, and more. With a team of 250+ professionals and over 300 agency partnerships, we have completed 8,000+ projects, consistently delivering high-quality and scalable solutions.

Job Overview:

QA Lead

Key Responsibilities

• Lead and manage the QA team across multiple CMS and e-commerce platforms including WordPress, Shopify, BigCommerce, and GoHighLevel CRM.
• Perform manual QA for website builds, custom functionalities, eCommerce flows, landing pages, and third-party integrations.
• Create and manage test plans, test cases, and QA reports for tasks including functional, UI/UX, and responsive testing.
• Oversee quality checks for content migrations, plugin/theme updates, form validations, checkout flows, and website audits.
• Implement and refine scalable QA processes and SOPs tailored to high-volume web delivery environments.
• Collaborate with developers and project managers to align QA checkpoints with development goals.
• Identify test automation opportunities, and apply tools such as Playwright, Selenium, or Katalon to improve regression cycles.
• Utilize AI-powered testing tools (e.g., Percy, Applitools) to enhance visual and functional testing coverage.
• Track issues using test management and bug tracking tools (e.g., JIRA, ClickUp, Trello, TestRail).
• Mentor and supervise junior QA team members, conduct performance evaluations, and drive a quality-first mindset.

Must-Have Qualifications

• 5+ years of experience in web-based QA with a primary focus on WordPress, Shopify, and/or BigCommerce websites.
• Proven experience testing WordPress sites built with ACF, Elementor/WPBakery, custom themes, and third-party plugins.
• Strong grasp of Shopify functionality, theme customization, and store backend processes.
• Hands-on experience with website QA audits, cross-browser/device compatibility checks, and responsive design validation.
• Experience in team leadership, task delegation, and QA delivery ownership.
• Familiarity with GoHighLevel CRM testing is a plus.
• Ability to work effectively on high-priority, quick turnaround projects.
• Excellent written and verbal communication skills.

Preferred Skills & Tools

• Experience with AI/visual testing tools like

  Percy

  ,

  Applitools

  , or

  Testim.io

  .
• Knowledge of automation using

  Playwright

  ,

  Katalon Studio

  ,

  Cypress

  , or

  Selenium

  .
• Ability to write or maintain basic test automation scripts (JavaScript, Python, or Java).
• Experience with performance testing tools like

  JMeter

  or

  Lighthouse

  is a bonus.
• Familiarity with Git and CI/CD pipelines for integrated QA processes.