Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mohali
>
eClerx
>
Quality Team Lead

Quality Team Lead

eClerx

3 - 8 years

3 - 5 Lacs

Mohali Chandigarh

Posted:2 months ago| Platform:

Apply

Skills Required

Call Monitoring Quality Tools QC Tools 7Qc Voice Process US Process Call Quality Call Audit Feedback call calibration Team Leading International Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile and Experience: • 5+ years of industry experience in Quality experience Flexible to work 5-Days and in Evening/Night shifts Strong analytical skill- ability to work with huge volume of data using statistical tools Thorough knowledge of MS office tools like Power point & excel are critical for the job Strong client-facing skills with excellent communication, negotiation and conflict management skills. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

More Jobs at eClerx

Senior Process Manager - Voice/ CHAT

Navi Mumbai

10 - 18 yrs

INR 8 - 12 Lacs

Access Management

Mumbai, Navi Mumbai, Mumbai (All Areas)

3 - 5 yrs

INR 2 - 7 Lacs

eClerx Financial Analyst - Walk-in Drive (Pune)

Pune

Experience: Not specified

INR 0 - 2 Lacs

Program Manager - KYC

Pune

15 - 20 yrs

INR 17 - 22 Lacs

SQL DBA

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

9 - 12 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

eClerx

IT Services and IT Consulting

Mumbai Maharashtra

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Quality Team Lead