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Quality Team Lead

3 - 8 years

3 - 5 Lacs

Mohali Chandigarh

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Call Monitoring Quality Tools QC Tools 7Qc Voice Process US Process Call Quality Call Audit Feedback call calibration Team Leading International Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile and Experience: • 5+ years of industry experience in Quality experience Flexible to work 5-Days and in Evening/Night shifts Strong analytical skill- ability to work with huge volume of data using statistical tools Thorough knowledge of MS office tools like Power point & excel are critical for the job Strong client-facing skills with excellent communication, negotiation and conflict management skills. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

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IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

958 Jobs

    Key People

  • Mukesh Gupta

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    Chief Financial Officer

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