Job Title: Employee Relations Assistant Manager Department : Human Resources Location : Gurgaon Reports To : Employee Relations Assistant Manager / HRBP Lead Role Summary The Assistant Manager – Employee Relations will be responsible for managing employee engagement, grievance handling, policy implementation, and compliance within the BPO environment. The role demands a strong understanding of labor laws, proactive conflict resolution, and the ability to drive a positive workplace culture. Key Responsibilities Employee Engagement & Retention Drive employee engagement initiatives aligned with business needs Analyze attrition trends and recommend retention strategies Conduct stay interviews and exit interviews Weekly and monthly R&R’s along with engagement activities RYG analysis and interviews to retain and forecast attrition Abscond calling / attrition calling management to win back employees ESAT Surveys and strategy to improve the overall employee experience Onboarding and Induction Grievance Handling & Conflict Resolution Address employee grievances and escalate complex cases as needed Conduct impartial investigations in cases of misconduct, harassment, etc. Mediate conflicts between employees or between employee and management Compliance & Policy Enforcement Ensure adherence to company policies and labor regulations Support audits, POSH compliance, and internal HR governance checks Maintain and update HR documentation and records Stakeholder Management Act as a point of contact between HR and operations for ER matters Partner with TLs/Managers to educate and support people management Conduct periodic pulse checks and feedback sessions Reporting & Analytics Track and report on ER metrics – grievances, warnings, attrition, etc. Recommend preventive action based on trend analysis Key Skills & Competencies Strong knowledge of labor laws and employee rights Empathy, discretion, and objectivity Excellent communication and conflict resolution skills Data-driven approach to problem-solving Ability to manage sensitive issues with maturity Qualifications Graduate or Postgraduate in HR, Labor Law, or related fields 4–6 years of experience in ER or HRBP roles in a BPO or similar setup Working knowledge of HRMS systems preferred Work Conditions Willingness to work in rotational shifts, if required Comfortable with high-paced, employee-intensive environments 6 days working environment Role & responsibilities Preferred candidate profile Perks and benefits

Role & responsibilities Position: MIS & RTM Sr Executive -WFM Job Type: Full Time Location: Gurgaon Starting Date: Immediate Key Responsibilities Mentor Team Members and guide them to achieve RTM efficiency. Analyze the day to day process health and report deviations to F&S for immediate action. Seat Utilization. Prepare daily/weekly/monthly reports and dashboards. Analyze the reports and inform stakeholders about corrective actions. Clarify key metrics like SL/Abandon/AHT/ASA/Occupancy/Utilization to Ops/Team members as and when required. Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting. Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources. Work with training and operations to coordinate multi-skill training for existing agents. Oversee short-term workload forecasting. Oversee proactive scheduling of discretionary activities such as training, meetings & Overtime. Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements. Responsible for maximizing efficiency and occupancy while meeting service objectives. Oversee analysis and reporting of employee performance including schedule adherence. Recognizes and recommends operational and support improvements. Perform other duties and assignments as directed. Preferred candidate profile Minimum 2 year experience on Avaya/Nortel/ Any other ACD on reporting. Minimum 2 year experience on Erlang C, IEX, Blue Pumpkin, Aspect. Knowledge of Advanced Excel/VB/Macro. Understanding of BPO operations in terms Telecom/Sales/Tech Support. Thorough understanding of ACD/Raw dump/Avaya CMS. Ability to perform with minimal supervision. Ability to do multi-tasking. Willing to upgrade oneself when required Should be open to rotational shift. Interested candidate can DM or contact at 8851949919 or email at naincy.malik@nirvasa.com

Roles and Responsibilities Manage sales activities, including lead generation, prospecting, and relationship building with clients. Develop and execute sales strategies to achieve targets and grow revenue streams. Conduct regular sales reviews, analyze performance data, and provide insights for improvement. Identify areas of shrinkage and implement measures to control attrition rates within the sales team. Collaborate with cross-functional teams to drive business growth through effective communication and coordination. Desired Candidate Profile 1-4 years of experience in B2B sales or a related field. Proven track record of achieving targets in a similar role. Excellent team handling skills with ability to manage multiple stakeholders simultaneously. Strong understanding of sales strategy development, execution, analysis, forecasting, planning, pipeline management, review processes.

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and evaluation. Conduct Training Needs Identification (TNI) and analysis to identify gaps in employee skills and knowledge. Develop and deliver process training, soft skills training, sales training, classroom training, OJT, TTT, and other types of trainings as required. Coordinate with subject matter experts to design and develop high-quality training materials. Monitor trainee progress, provide feedback, and track performance improvements. Desired Candidate Profile 3-7 years of experience in Training & Development or related field. Strong understanding of Training Management principles and practices. Ability to analyze data to inform decision-making on training needs and effectiveness. Excellent communication skills for effective coordination with stakeholders.

About Nirvasa We are Indias first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasas end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care throughout the journey. Website: www.nirvasa.com Instagram: www.instagram.com/nirvasa_official Linkedin: www.linkedin.com/company/nirvasa-digital-health-clinic Job Purpose Title: WFM – MIS Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets. Job Description Time and Attendance, Absence and Leave Management report. Create all Historical dashboard auto made using MS excel or VBA. Creating monthly Scorecard/Incentive report Team/Manager/Department wise. Creating MIS reports and conditional report as per requirement Creating Performance report daily/ weekly / monthly reports. Performing business analysis report using MS Excel or Power BI tool. Maintain employee information details. Making folders of different projects and formatting the data. Ability to coordinate and manage activities with teams and departments. Proficient in making dashboard and PPT. Understanding on late login and early logout report. Good understanding on schedule preparation. Good command on data reading and understand the historical data. Desired Skills and Experience Minimum 3 years’ experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool. Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field. Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment. Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software. Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions. Detail-oriented with a focus on data accuracy and quality. Excellent communication skills to present data and insights effectively to stakeholders and management. Familiarity with workforce management software and tools is a plus. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach to resolving issues. A team player with the ability to collaborate effectively with cross-functional teams Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require Professional Qualifications Relevant graduate or master's degree from a reputed institution

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform root cause analysis (RCA) on non-conformances identified during audits. Implement corrective actions (CAPA) to address quality issues. Utilize QC tools such as Pareto Analysis, Call Calibration, and 7QC to improve process efficiency. Collaborate with team members to maintain high-quality processes. Desired Candidate Profile 4-9 years of experience in Quality Management or related field. Strong understanding of Quality Control principles and practices. Proficiency in performing Root Cause Analysis (RCA), Corrective Action Preventive Action (CAPA), and other Quality Tools like Pareto Analysis, Call Calibration, 7QC etc.

Job Description: Senior Software Developer (Laravel/MySQL/jQuery) Position : Senior Software Developer Experience Required : 5-7 years Industry : CRM, ERP, and HRM Location : Gurugram Type : Full-time Job Overview: Seeking a highly experienced Senior Software Developer with a strong background in Laravel, MySQL, and jQuery, along with proven expertise in creating APIs, integrating third-party systems, and working with AWS. The ideal candidate should have prior experience in CRM, ERP, and HRM systems, as well as in the design of custom reports and dashboards, and possess a foundational knowledge of HTML and CSS. Key Responsibilities: 1. Application Development: Develop, maintain, and enhance web applications using Laravel (PHP) framework. Design and optimize database structures in MySQL. Develop front-end functionality using jQuery and other JavaScript libraries. Utilize basic knowledge of HTML & CSS for building and maintaining front-end features. 2. API Creation & Integration: Design, build, and document RESTful APIs for internal and external use. Integrate 3rd party systems and services into applications. Collaborate with different teams to ensure smooth data exchange between systems. 3. AWS & Cloud Solutions: Manage and maintain AWS S3 buckets for storage solutions. Work on AWS infrastructure, ensuring scalability, security, and performance. Handle deployment, troubleshooting, and support within AWS environments. 4. CRM/ERP & Logistics Solutions: Develop and customize CRM and ERP solutions for contact center and logistics- related applications. Integrate logistics CRM/ERP with various 3rd party service providers (e.g., shipment tracking, route optimization). 5. Team Collaboration: Work closely with cross-functional teams, including business analysts, designers, and other developers, to deliver robust solutions. Provide guidance and mentorship to junior developers on the team. 6. Code Quality & Best Practices: Write clean, scalable, and well-documented code. Ensure adherence to coding standards and best practices for web development. Conduct code reviews and contribute to improving development processes. 7. Troubleshooting & Optimization: Debug issues across the entire stack (backend, frontend, database). Optimize code and queries for performance and scalability. Qualifications & Skills: • Technical Skills: Proficient in Laravel (PHP) development. Strong expertise in MySQL database design and management. Solid experience in jQuery and JavaScript for front-end development. Experience with HTML and CSS. Experience with API creation and 3rd party system integrations. Proficient in AWS services, particularly AWS S3. Familiarity with Git version control. Experience: 5-7 years of experience in software development, particularly in the CRM and Logistics CRM industries. Proven track record of building and maintaining large-scale web applications. • Soft Skills: Strong problem-solving skills with an eye for detail. Ability to work in a collaborative team environment. Excellent communication and documentation skills. Nice to Have: Experience with other cloud services like AWS Lambda, EC2. • Knowledge of logistics industry challenges, such as route optimization, inventory tracking, etc.

Company :- Nirvasa Healthcare pvt ltd Location :- udyog vihar phase -3 , sec-20 , gurgaon Position :- Telesales Exp :- Fresher or Experince both salary :- 14k to 18k + 2000 Attendance bonus + unlimited incentives OTHER BENEFITS 2000 refferal bonus Unlimited incentives 4 quarterly appraisals Spot Logout Walk-in Interview Thanks Divya || 8076869826

Job Description: Nirvasa Healthcare Pvt. Ltd. is looking for an experienced Real-Time Manager (RTM) to join our dynamic BPO team. The ideal candidate will have hands-on experience in real-time monitoring, workforce coordination, and shrinkage management. Key Responsibilities: Monitor real-time queue performance and agent adherence Manage schedule exceptions (SL/AL/breaks) and staffing requirements Coordinate with WFM and operations to maintain SLA and productivity Prepare and share performance dashboards and reports Proactively identify gaps and suggest improvements in real-time operations Key Skills: Real-Time Monitoring (RTM) Shrinkage Management (SL/AL) Workforce Management Tools Communication & Coordination BPO Operations Understanding Candidate Profile: Minimum 2 years of experience as an RTM in a BPO environment Strong analytical and decision-making skills Proficiency in Excel and WFM platforms/tools Contact Details: Send your resume to: saloni1.talwar@nirvasa.com Contact Number: 88519 49919

Job Summary: The Assistant Manager - Accounts Payable is responsible for overseeing and managing the accounts payable operations, ensuring accurate and timely processing of invoices, payments, and related accounting functions. The role also requires collaborating with internal teams and external vendors to ensure smooth financial transactions and compliance with company policies. Key Responsibilities: Invoice Processing : - Review and approve invoices for payment, ensuring compliance with company policies and procedures. - Ensure all invoices are accurately coded, entered, and processed in a timely manner. - Verify and reconcile discrepancies between invoices and purchase orders or receipts. Payment Management : Assist with the preparation and execution of payments, including cheque and wire transfers, ensuring proper approvals and documentation. Relationship Management : - Build and maintain positive relationships with vendors, addressing concerns related to invoicing and payment status. - Resolve discrepancies or issues related to payments and provide updates to vendors regarding payment statuses. Reconciliations : Conduct regular reconciliations of accounts payable to the general ledger to ensure the accuracy of financial records. GST Filings and Compliance : - Oversee the preparation and filing of GST returns for accounts payable transactions, ensuring compliance with applicable tax laws. - Review GST invoices and input tax credit (ITC) to ensure accuracy and eligibility. - Monitor and ensure timely submission of GST returns, including the preparation of supporting documents and reconciliation of GST liabilities. Tally Entries Supervision: - Oversee the accurate and timely posting of accounts payable transactions in Tally software. - Ensure proper entry and categorization of vendor invoices, payments, and adjustments in the Tally system. - Review and reconcile Tally entries related to accounts payable to ensure data integrity and accuracy. Reporting : Prepare regular accounts payable reports for management, including outstanding payables, aging reports, and cash flow projections. Compliance & Controls : Ensure compliance with internal controls, company policies, and regulatory requirements related to accounts payable processes. Expense Reporting : Assist with the preparation of expense reports and ensure proper documentation for employee reimbursements. Month-End/Year-End Close : Assist in the month-end and year-end close processes, ensuring all invoices and payments are accounted for and recorded properly. Preferred Skills: Strong knowledge of accounting principles and accounts payable processes. Strong knowledge of GST filing and tax compliance. Experience in managing teams and cross-department collaboration. Experience with automated accounts payable systems is a plus. Qualifications: Bachelors degree in Accounting, Finance, or related field. Certification in GST or tax-related courses is an advantage. Professional certification (e.g., CPA, ACCA) is a plus. Experience: Minimum of 5+ years of experience in accounts payable or a similar finance role Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, etc.). Ability to work under pressure and meet deadlines. for more details kindly contact HR Saloni @88519 49919 or share your resumes at Saloni1.talwar@nirvasa.com

Roles and Responsibilities Manage employee grievances, ensuring timely resolution through effective communication channels. Develop and implement strategies to improve employee engagement, retention, and overall workforce satisfaction. Conduct regular performance reviews with employees to set goals, provide feedback, and coach for growth. Collaborate with HR teams to develop policies that align with business objectives and promote a positive work environment. Analyze attrition rates to identify trends and areas for improvement in employee relations. Desired Candidate Profile 6-11 years of experience in Employee Relations . Strong understanding of employee counseling, engagement, grievance management, HR policies, involvement, performance management, retention strategies. Excellent communication skills for effective interaction with employees at all levels.

About Nirvasa Healthcare: Nirvasa is one of Indias fastest-growing digital healthcare platforms, delivering holistic and personalized wellness solutions. We combine the power of technology and expert medical guidance to help individuals lead healthier, more fulfilling lives. Job Summary: We are looking for a talented Web Developer & Web Designer to join our team in Gurugram . The ideal candidate will have a strong design aesthetic, front-end development skills, and hands-on experience with Figma to design and prototype responsive websites and user interfaces. You will collaborate with marketing, product, and tech teams to create seamless digital experiences for our users. Key Responsibilities: Design and develop responsive and visually appealing web pages. Create wireframes, mockups, and prototypes using Figma . Collaborate with UX/UI designers and developers to implement user-centric designs. Ensure design consistency across all digital platforms. Optimize websites for maximum speed, scalability, and SEO. Maintain and update websites as necessary. Troubleshoot UI/UX issues and implement solutions efficiently. Stay updated with the latest web design trends, tools, and technologies. Required Skills & Qualifications: Bachelor's degree in Web Design, Computer Science, or a related field (preferred). 2+ years of proven experience in web development and design. Proficiency in Figma is a must . Strong knowledge of HTML5, CSS3, JavaScript, and front-end frameworks (e.g., Bootstrap, Tailwind). Familiarity with CMS platforms (like WordPress or Webflow) is a plus. A strong portfolio showcasing web design and development projects. Good understanding of responsive and adaptive design. Attention to detail and problem-solving skills. Excellent communication and collaboration abilities. Nice to Have: Experience working in a healthcare or wellness tech environment. Knowledge of Adobe Creative Suite (Photoshop, Illustrator). Basic understanding of SEO principles and web performance optimization. Why Join Nirvasa? Be part of a growing healthtech company making a real difference. Work in a collaborative and innovative environment. Opportunity to grow professionally with new challenges and learning. Competitive compensation and perks.

Roles and Responsibilities Manage accounts payable process from invoice receipt to payment, ensuring timely and accurate processing. Prepare and review ageing reports, vendor reconciliations, and GST filings on a regular basis. Perform bank reconciliations to ensure accuracy of financial records. Coordinate with internal stakeholders for inventory management, including stock levels tracking and reporting. Calculate TDS (Tax Deduction at Source) deductions and file returns accordingly. Desired Candidate Profile 4-7 years of experience in Accounts Payable or related field. Excellent knowledge of Tally Proficiency in Invoice Processing, Payment Processing, Vendor Payments, Vendor Reconciliation, Ageing Report preparation. Strong understanding of GST calculation and filing requirements. Experience with TDS calculation and return submission.

Key Responsibilities: Real-time monitoring of call volume, agent availability & queue lengths Adjusting agent activities based on live data Ensuring SLAs are met Root cause analysis & performance optimization Desired Candidate Profile 4-9 years of experience in Workforce Management or a related field. Advanced Excel skills with expertise in Pivot Tables, VLOOKUPs, HLOOKUPs, Macros etc. . Experience with WFM software such as Avaya or Nortel preferred but not mandatory.

Assisting customers in sale of a range of medical treatment on phone • Role entails working only in Day shift • Fully responsible for meeting and exceeding targets as assigned periodically • Reaching productivity that meets job standards, while working with speed and accuracy • Flexible, able to shift priorities to accommodate changing demands. • Ensure no losses or errors occurred while assisting customers • Work towards ensuring zero cases of mis-selling / fraud in the processes • Responding in a timely and effective manner to all internal communication. • Adheres to and supports company policies and practices. Candidate Profile: • Flexible to work in 6 days, roster off environment • Should be able to converse in English and Hindi efficiently • Good selling and negotiations skills • Under Graduate/ Graduate/ Post Graduate • Minimum 6 months experience in working in the areas of Sales Required Candidate profile 1. Should be able to converse in English and Hindi efficiently

Role Overview: We are seeking a dynamic and seasoned professional to join Nirvasa as Associate Vice President Telesales . The ideal candidate will have deep expertise in telesales leadership, strategy, and P&L management within a captive sales environment . You will be responsible for driving aggressive sales growth, building effective strategies, managing operations end-to-end, and delivering consistent revenue results. This is a senior leadership role for a self-driven leader who excels at building and scaling large telesales teams in a fast-paced, high-growth, captive business setup. Key Responsibilities: Lead, manage, and inspire the telesales team to achieve and exceed sales targets. Develop and implement strategic sales plans, scripts, and incentive programs to boost sales performance. Take complete ownership of the telesales P&L, including budgeting, forecasting, and delivering profitability. Analyze market trends, customer behavior, and competitor activity to refine pitches and maximize conversions. Optimize telesales operations and performance metrics through data-driven decision-making. Collaborate with marketing, product, and operations teams to ensure business alignment and goal achievement. Establish strong monitoring and reporting frameworks for daily, weekly, and monthly performance. Drive a high-performance culture that emphasizes accountability, motivation, and team development. Required Qualifications & Skills: Minimum 13 years of progressive experience in telesales, with at least 6 years in Senior Manager, General Manager, or similar senior leadership roles. Must have proven experience in a captive telesales setup — directly selling the company’s own products/services. Experience in BPO or third-party outsourcing environments will not be considered . Strong expertise in end-to-end telesales operations, team building, sales strategy, and revenue management. Demonstrated success in managing large telesales teams and consistently achieving sales targets. Solid experience with P&L ownership, cost management, and profitability drivers. Excellent leadership, communication, and people management skills. Self-motivated, target-oriented, and comfortable working in a dynamic, fast-paced environment. What We Offer: A pivotal leadership role with a direct impact on Nirvasa’s growth journey. An entrepreneurial work culture with a passionate, ambitious team. Attractive compensation, performance-based rewards, and growth opportunities. A chance to shape one of India’s fastest-growing digital health and wellness brands.

Hiring For sales profile Pure Day shift 6 Days working one rotational off good lucrative incentive [Need ayurvedic medicine candidate only] Moti nagar Delhi 13000 to 20000 k Drop your resume on The same Number [8851950301]

Job Title: BAMS Doctor Multiple Openings Location: Meerut, Uttar Pradesh Organization: Nirvasa Healthcare Employment Type: Full-Time 1. BAMS Doctor Junior Role (100 Openings) Experience Required: Minimum 6 months Qualification: BAMS (Bachelor of Ayurvedic Medicine and Surgery) Valid registration/license from State Medical Council Vacancies: 100 Location: Meerut Shift: Rotational / Day Joining: Immediate or short notice preferred Key Responsibilities: Conduct patient consultations and offer Ayurvedic diagnosis and treatment Maintain accurate and timely patient records Provide preventive health advice based on Ayurvedic principles Collaborate with the healthcare team to ensure high-quality care delivery Educate patients on lifestyle modifications and natural remedies Key Skills: Good understanding of Ayurvedic treatments and therapies Strong communication and empathy towards patients Basic knowledge of EMR systems is an advantage Ability to work in a team and follow clinical protocols 2. Head BAMS Doctor Leadership Role (1 Opening) Experience Required: Minimum 6 years of hands-on clinical practice Qualification: BAMS Valid license with State Medical Council Vacancy: 1 Location: Meerut Shift: General Shift Joining: Immediate or short notice preferred Key Responsibilities: Lead and guide a team of junior BAMS doctors Handle complex and chronic patient cases with advanced Ayurvedic approaches Supervise clinical processes and ensure protocol adherence Participate in audits, quality improvement, and training programs Contribute to research, documentation, and patient education initiatives Key Skills: Extensive knowledge of Ayurvedic science and treatment planning Strong leadership and mentoring capabilities Excellent communication, diagnostic, and decision-making skills Ability to manage teams and ensure high standards of patient care General Requirements for Both Roles: Valid BAMS degree with active license Strong ethical standards and commitment to patient wellbeing Willingness to work from the meerut location Candidates ready to join immediately will be preferred