4 - 9 years

2 - 4 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities: Real-time monitoring of call volume, agent availability & queue lengths Adjusting agent activities based on live data Ensuring SLAs are met Root cause analysis & performance optimization Desired Candidate Profile 4-9 years of experience in Workforce Management or a related field. Advanced Excel skills with expertise in Pivot Tables, VLOOKUPs, HLOOKUPs, Macros etc. . Experience with WFM software such as Avaya or Nortel preferred but not mandatory.

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Nirvasa Healthcare

Wellness and Fitness Services

Gurugram Haryana

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