14 Nortel Jobs

Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. Understanding of different input, output file formats, and Print file formats(PDF etc).Perform unit testing of templates/documents. Apply styles and images to document design. Use output comparison tools to compare different outputs Should have experience working with Exstream Design Manager & Exstream Designer Tool. Should have prior knowledge on working with Exstream Web Service. Designing Templates, Objects, Rules, Variables and creation of Documents based on Templates. Understand current SmartCOMM Templates and create templates based on that. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Preferred technical and professional experience Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. Understanding of different input, output file formats, and Print file formats(PDF etc). Perform unit testing of templates/documents

Must have exp in contact center troubleshooting. Diagnose and troubleshoot hardware/software issues in Nortel equipment. Handle escalated incidents from L1 support for Nortel PBX, VoIP, and legacy telephony systems.

The main activities of the Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSMs. The candidate will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities - A focal point for technical escalations. - Coordinates root cause analysis for all day-to-day technical issues in client environments and establish recovery and prevention processes. - Coordinates with onshore teams; interface with customers, vendors and partners for issue resolution. - Assists the Team Leads/Delivery Manager in maintaining SLA adherence. - Has certifications and formal trainings in the chosen area. - Defines, implements and enforces standards and understands exception handling. - Proposes solution alternatives, provide impact analysis for any technical changes. - Translates high level objectives into low level work modules and tasks. - Performs requirements gathering and design - Strong knowledge of IT project lifecycles - ITIL and Change Management experience Technical & Behavioral Competencies - Minimum 16 years of education required - 5 to 8 years of work experience required, minimum 4 years of relevant work experience required large enterprise networks - Basic skills in implementation and administration of Local Area Networks, Wide Area Networks and network security (VLANs) and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols(EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) is expected. - Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet, etc.) and Proxies (MacAfee, etc.). - Trouble shooting skills to identify faults and ensure timely repairs. - Experience in administration and troubleshooting of IPAM systems DNS/DHCP/NTP (Infoblox) - Deep expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper/Nortel, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP). - Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. - Experience in network security, load balancers - Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Specific Qualifications (if required) - B.E or Equivalent - CCNA (Routing & Switching) - Checkpoint Security Administration or Fortinet Network Security Technology/Solutions - ITIL V3 Foundation desirable Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required) - Ability to engage customers independently for ongoing incidents; high level of ownership and initiative needed; needs to work independently with minimal or no supervision. -Excellent written, oral and presentation skills. -Should be able to articulate technical concepts in documentation. Qualifications - External NA -

0px> Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5. 00 billion in fiscal 2024. For more information, visit www. amdocs. com In one sentence Perform network design/optimization activities under technical supervision. What will your job look like You will perform RF network design, planning and optimization activities. You will perform link budget analysis, designs criteria and performs traffic analysis. You will ensure data integrity of various morphology/topography databases and drive test data for model calibration You will carry out area and site surveys to determine RF equipment location and antenna orientation. You will provide network optimization analysis and recommendations using a combination of drive data and network statistics. You will carry out drive testing activities to collect network data. You will provide post processing analysis of the drive data. You will provide site candidate evaluations. You will provide site build verifications and acceptance. All you need is. . . M. Sc. in Electrical Engineering or equivalent ; or B. Sc. in CS, MIS, Engineering or equivalent Experience in RF wireless design engineering for a telecommunications system - desired Experience in mobile radio propagation aspects through work on at least one of the following technologies: GSM/GPRS, CDMA/1xRTT, UMTS, EVDO or HSPA or LTE - desired Experience working on drive test tools - desired Experience working with one of the following equipment manufacturers: Ericsson, Nortel, Nokia, Siemens, Motorola, Alcatel Lucent or Huawei - desired Why you will love this job: You will be responsible for the performance of RF network design, planning & optimization activities. You will also perform post processing analysis, site build verifications and acceptance. If you enjoy working on equipment s manufactured by Ericsson, Nortel, Nokia, Siemens and have the right knowledge of optimization, HSPA throughput and power utilization you will love working in the environment.

0px> Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5. 00 billion in fiscal 2024. For more information, visit www. amdocs. com In one sentence Perform network design/optimization activities under technical supervision. What will your job look like You will perform RF network design, planning and optimization activities. You will perform link budget analysis, designs criteria and performs traffic analysis. You will ensure data integrity of various morphology/topography databases and drive test data for model calibration You will carry out area and site surveys to determine RF equipment location and antenna orientation. You will provide network optimization analysis and recommendations using a combination of drive data and network statistics. You will carry out drive testing activities to collect network data. You will provide post processing analysis of the drive data. You will provide site candidate evaluations. You will provide site build verifications and acceptance. All you need is. . . A minimum of 5 years professional experience in the wireless industry as a RF DAS Design engineer and experienced in 5G/LTE/LTEU/ WCDMA/ CBRS technologies Degree in Telecommunications, Electronics, or Electrical engineering. Experience designing and commissioning of multi-sector, neutral host DAS using most major DAS OEMs such as Corning, CommScope, SOLiD, ADRF, JMA/TEKO (Certification is a plus) Deep Knowledge of active and passive DAS components (e. g. remote units, DAS OEM models, coaxial and fiber cable, antennas, splitters). Experience with DAS design, commissioning, CW measurement, optimization, and troubleshooting. Knowledge at completing commissioning tasks, Sweep, PIM , and Fiber testing. CW measurements. Experience with Link Budgets for multiple technologies/frequencies, calculating noise figures, and calculating intermodulation products. Experience with iBwave software (certification is a plus). Must have recent experience with DAS Design and RF Testing Extensive knowledge about the RF Walk Testing and Optimization of inbuilding DAS solutions . Successful candidate will coordinate walk test data collection and Optimization. Design/ Optimize iDAS, oDAS, small cell solutions with iBwave. Participate in solution iBwave designs and proposals as needed. Use a variety of measures to confirm system designs including test equipment, power density and power meter, spectrum analyzer, and pilot scanner RF testing, reporting, and troubleshooting. Conduct field work and measurements. Operate test equipment and run post-processing software. Mentor/Train/Manage technicians and junior engineers for field work and measurements. Perform ongoing system testing, test analysis, troubleshooting, test reports. Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills. Being a team player in the truest sense, with an ability to work with partners across different time zones. A work ethic to drive projects and tasks to finish on time, overcoming any obstacles along the way. Solid skills with Microsoft Office Software (particularly Excel, Power point). In addition, qualified Candidates with have the ability to: Deliver customer service, use great communication skills, and demonstrate ability to work well on a team. Demonstrate ability to complete iBwave designs, optimization and commissioning activities independently as projects require, while working with a sense of urgency. Why you will love this job: You will be responsible for the performance of RF network design, planning & optimization activities. You will also perform post processing analysis, site build verifications and acceptance. If you enjoy working on equipment s manufactured by Ericsson, Nortel, Nokia, Siemens and have the right knowledge of optimization, HSPA throughput and power utilization you will love working in the environment.

Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. Understanding of different input, output file formats, and Print file formats(PDF etc). Perform unit testing of templates/documents. Apply styles and images to document design. Use output comparison tools to compare different outputs Should have experience working with Exstream Design Manager & Exstream Designer Tool. Should have prior knowledge on working with Exstream Web Service. Designing Templates, Objects, Rules, Variables and creation of Documents based on Templates. Understand current SmartCOMM Templates and create templates based on that. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Preferred technical and professional experience Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. Understanding of different input, output file formats, and Print file formats(PDF etc). Perform unit testing of templates/documents.

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Engineering,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skillsTechnology-Functional Testing-IVR Testing, Technology-Infrastructure-Contact Center-IVR Concepts Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT-Genesys

Mandatory Skills: Extreme Routing and Switching. Experience3-5 Years.

Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. Understanding of different input, output file formats, and Print file formats(PDF etc). Perform unit testing of templates/documents. Apply styles and images to document design. Use output comparison tools to compare different outputs Should have experience working with Exstream Design Manager & Exstream Designer Tool. Should have prior knowledge on working with Exstream Web Service. Designing Templates, Objects, Rules, Variables and creation of Documents based on Templates. Understand current SmartCOMM Templates and create templates based on that Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Preferred technical and professional experience Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. * Understanding of different input, output file formats, and Print file formats (PDF etc). Perform unit testing of templates/documents

Job ID: 198760 Required Travel :Minimal Managerial - No Location: :India- Gurgaon (Amdocs Site) Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence Perform network design/optimization activities under technical supervision. What will your job look like You will perform RF network design, planning and optimization activities. You will perform link budget analysis, designs criteria and performs traffic analysis. You will ensure data integrity of various morphology/topography databases and drive test data for model calibration You will carry out area and site surveys to determine RF equipment location and antenna orientation. You will provide network optimization analysis and recommendations using a combination of drive data and network statistics. You will carry out drive testing activities to collect network data. You will provide post processing analysis of the drive data. You will provide site candidate evaluations. You will provide site build verifications and acceptance. All you need is... M.Sc. in Electrical Engineering or equivalent ; or B.Sc. in CS, MIS, Engineering or equivalent Experience in RF wireless design engineering for a telecommunications system - desired Experience in mobile radio propagation aspects through work on at least one of the following technologiesGSM/GPRS, CDMA/1xRTT, UMTS, EVDO or HSPA or LTE - desired Experience working on drive test tools - desired Experience working with one of the following equipment manufacturersEricsson, Nortel, Nokia, Siemens, Motorola, Alcatel Lucent or Huawei - desired Why you will love this job: You will be responsible for the performance of RF network design, planning & optimization activities. You will also perform post processing analysis, site build verifications and acceptance. If you enjoy working on equipment s manufactured by Ericsson, Nortel, Nokia, Siemens and have the right knowledge of optimization, HSPA throughput and power utilization you will love working in the environment. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Technical Lead/ Senior Technical Lead, Network Operation Centre (Transmission) Job ID: 35372 Job Level: PT1 Core/ Advance Job Location: Gurugram/ Bangalore Function: COO Employment Type: Permanent Working pattern: Hybrid Why we need this role: At Colt, we are changing the perception of our business and industry sector. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level. Colt provides world-class network and communications services to information-intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care. To provide subject matter expert (SME) support to the team for managing complex and major network incident faults with first time correct investigation and troubleshooting with full responsibility 24*7. This involves managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults Work closely with cross functional teams within Colt and 3rd party suppliers to ensure that delivery of the architecture is fit for purpose and meets the NOC expectations Work independently and in a hands-on manner Participate/ Drive the technical design NOC requirement from high level architecture through to detailed interface designs. Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career. What you will do: Expert domain knowledge in multiple telecom technologies (DWDM, Ethernet and SDH) To act as an 2nd escalation point internally and support on call for Network incident driven escalations Major network incidents 24*7 Develop and deliver a programme of continuous improvement, focusing on process, procedure and methods used to provide effective network management Significant contributor to the high performance work environment by establishing and achieving high standards consistent with our objectives Establishment of strong communication / relationships with functional leaders to enhance communication and co-ordination of network management activities Mentor employees with a strong pro-active growth mind-set Proactively identify and help to resolve gaps in the designs as they are found, through the build and test cycles Validate HLDs with user communities of the systems affected and providing sign off . Provides support to developers , project manager , business owners during implementation of projects, assist in design change requests. Deep understanding of Telecom Network design and architectures Participate in user acceptance testing, project workshops and other activities as a NOC user to ensure NOC requirements are met in a smooth manner and there is no NOC impact What we re looking for: Skills Experience Technology specialist Technical management of MNIs and complex faults 24*7 Resolution manager for MNI End to end fault resolution on escalated faults Drive and track corrective actions Support UAT and SIT testing ISO audit compliance Internal technical trainer for skill development Internal ticket audit and feedback Continuous process improvements Participation in customer calls along with Sales/CRM/IM etc. Ability to deal with Escalations (Internal/ external). Proven experience in Telco Service Assurance and Trouble to Repair processes Knowledge of Relational Database concepts and ability to review database structures and define high level query strategies Working / Hands-on knowledge experience of optical WDM DWDM networks (Adva, Infinera, Nortel, Ciena, Nokia) and SDH Working knowledge of Ethernet / Metro-Ethernet networks (Preferably Nokia Siemens Network MSP, Alcatel Lucent MSP ) Qualifications Essential:- Electronics Communication Engineer (Diploma or B.E.) with 6+ years experience in Network Management / OM profile in multi-vendor environment Results oriented Collaborative team player Desirable:- ITIL foundation. Fluent in English (written and spoken). What we offer you: Looking to make a mark At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Lead Service Engineer About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us? Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Providence, Information Services organization is seeking a Senior Telecommunications Engineer to design and support an enterprise TDM and VoIP-Based telecommunications systems within a large health care environment. The candidate will be part of a team of senior Voice engineers responsible for all telecom designs and standards implemented across Providence. They will ensure the efficient and reliable operation of all telecom infrastructure and services while providing technical support and guidance to customers and other stakeholders. The position requires a strong technical background, including expertise in both legacy TDM and Cisco VoIP-based telecommunications technologies in a large enterprise environment. Success in the role requires excellent customer service, interpersonal communication, problem-solving, and critical thinking skills. It is also important the candidate possess the ability to work independently and as part of a team. The position requires the candidate performs all duties in a manner that promotes the Providence mission, values, and philosophy. In this position you will have the following responsibilities: Partners with business leaders and other key stakeholders to ensure telecom services are meeting the needs of Providence critical voice infrastructure. Responsible for the delivery, evaluation, implementation, and continuous improvement of telecom services system wide. Provides critical technology infrastructure solutions and support to clinical and business functions within Providence Health System. Analyzes performance within network and telecom infrastructure, detecting operational problems to drive improvements to ensure optimal performance. Engage in complex troubleshooting including running maintenance and recovery tasks; interpreting alarms and errors in the logs; and performing maintenance to correct problems. Develops detailed documentation for the purposes of expediting problem identification and resolution. Assessing telecom requirements for a solution and suggesting recommendations aligned with the goals of the organization. Assists in development and maintenance of telecom standards, procedures, and performance requirements for the enterprise telecom environment. Performs other duties as assigned. Participates in key process improvements for all telecom environments throughout the organization. Coordinates telecom device configuration and management. Ensures that telecom and network devices comply with established policies, standards, licensing agreements, and configuration guidelines. Creates and maintains accurate technical and procedural documentation for support of voice and data systems. Partners with technical support staff to meet or exceed telecom service level goals by quickly resolving telecom related outages. Participate in on call duties as assigned. Ensures telecom designs and processes are in place to secure and protect the enterprise network. Establish telecom designs that comply with regulatory requirements. Provides input to policies, procedures, and technologies (including firewalls) to ensure enterprise network and telecommunications security. Implements network and telecom infrastructure equipment with the highest degree of security to protect the business and clinical information of the organization. Collaborates effectively and consistently with peer network Engineers and Architects. Assists in coordination of integrated systems integrity between users of Information Services and third-party software vendors or programmers. Participates in the development and adherence to project schedules. Stay current with technology and market demands by participating in educational opportunities, reading professional publications, maintaining professional social networks, and participation in professional organizations. Displays a professional attitude and demeanor when working with organizations external to the team, providing a positive attitude and customer centric approach. When required to travel for Providence, professionalism is displayed at all times. Who are we looking for? Minimum of 7+ years in the support of an enterprise Global voice platform. Skilled in Cisco platforms such as Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE and Cisco Emergency Responder. Technical Expertise : Good understanding of monitoring tools, including RTMT. Ability to work on complex issues such as CUCM critical service down, database replication, Core dumps, CPU pegging and more. Experience with Oracle SBCs, MS teams Direct Routing, Avaya or Nortel PBX systems will be a plus. Proven skills in configuration & troubleshooting of voice architecture with cross-functional application, business, technical teams and third-party systems. Certification: Cisco certifications such as CCNP, or equivalent are preferred. Team player: Collaborate with others to help a team or work group achieve its goals. Communication : Excellent verbal and written communications skills including active listening. Adaptability : Ability to work in a fast-paced environment and willingness to manage multiple priorities, especially during off-hours. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Key Responsibilities: Real-time monitoring of call volume, agent availability & queue lengths Adjusting agent activities based on live data Ensuring SLAs are met Root cause analysis & performance optimization Desired Candidate Profile 4-9 years of experience in Workforce Management or a related field. Advanced Excel skills with expertise in Pivot Tables, VLOOKUPs, HLOOKUPs, Macros etc. . Experience with WFM software such as Avaya or Nortel preferred but not mandatory.

Good network support knowledge and experience Service oriented, customer focused with good customer service skills Good networking/communications background Experience in one or more of the following: Network, Firewall s / Security / Checkpoint or Web Hosting Network, LAN/WAN topologies and protocols, Server protocols, Desktop products Cisco/Nortel Technologies, IP Telephony, Satellite, Systems/Network Management Good interpersonal skills Good time management, organizational and communication skills Ability to work under pressure Ability to deal with multiple tasks Proactive, self-motivated and determined attitude Problem solving skills Able to cover Flexible working hours/shift patterns as and when required (24*7) Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations