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Teleperformance (TP)
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Quality analyst- Marathi/Gujarati

Quality analyst- Marathi/Gujarati

Teleperformance (TP)

2 - 7 years

2 - 5 Lacs

Mohali

Posted:1 week ago| Platform:

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Skills Required

QC Tools marathi Gujarati Call Audit Domestic BPO BPO Quality Audit Root Cause Analysis Pareto Analysis 7Qc Voice Process 7Qc Tools TNI Call Monitoring Call Quality Quality Improvement Feedback Call Calibration Quality Tools Fishbone Six Sigma Quality Bpo Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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Quality analyst- Marathi/Gujarati

Experience & Salary

Skills Required

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Job Description

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