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Aakash Educational Services (AESL)
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Hiring Quality Analyst For Call Center_Mayapuri & Noida (Sec-126)

Hiring Quality Analyst For Call Center_Mayapuri & Noida (Sec-126)

Aakash Educational Services (AESL)

2 - 6 years

3 - 5 Lacs

Noida New Delhi

Posted:2 weeks ago| Platform:

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Skills Required

Call Monitoring Call Audit Attrition Control Root Cause Analysis QC Tools Pareto Analysis Dip Shrinkage Aht Call Quality Quality Analysis Call Calibration CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work Location:- Mayapuri & Noida (Sec-126) Mckenzie Tower, 6th Floor, C-97, Mayapuri Industrial Area Phase II, Mayapuri, New Delhi 110064 Fortune One, 5th Floor, Incuspaze Coworking Space Noida Sector-126 Key responsibilities: Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality. Conduct regular calibration sessions with the agents. Collaborate with team leaders to improve overall service quality and customer satisfaction. Ability to provide constructive feedback in a positive manner. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer Experiences. Educational Qualification: Graduate and Above. Industry: BPO Previous Role: Quality Analyst Employment Type: Permanent Job, Full Time. Should have knowledge on quality tools. Should be Proficient in English & Hindi.

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Aakash Educational Services (AESL)

www.aakash.ac.in

Higher Education

New Delhi Delhi

10001 Employees

127 Jobs

Key People

Ranjit Singh

Managing Director
Anupam Agarwal

Chief Executive Officer
Sanjay Suri

Chief Financial Officer

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Hiring Quality Analyst For Call Center_Mayapuri & Noida (Sec-126)

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Hiring Quality Analyst For Call Center_Mayapuri & Noida (Sec-126)

Experience & Salary

Skills Required

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