10 - 16 years
10 - 17 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Description: The ideal candidate should have strong expertise in Call Quality Management within a contact center or BPO environment. Professionals with blended exposure to Quality, Operations, and Training are encouraged to apply. Responsibilities: We are seeking an accomplished and driven Sr. Manager Quality with a minimum of 10+ years of overall experience, including at least 3 years in a managerial role. Strong expertise in Call Quality Assurance, preferably in a contact center or BPO setting Experience with QA tools, metrics, and reporting systems Strong leadership, communication, and interpersonal skills Ability to manage multiple priorities and work in a dynamic, fast-paced environment Exposure to process improvement methodologies like Six Sigma (preferred) Bachelor's degree (required); additional certifications in Quality Management or related areas are a plus Interested candidates can apply here or call me prashanth @ 9360810536 Monday to friday 10.00a.m. to 6p.m. only
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