Hiring customer support voice process/ DAY shift/ UK SHIFT/ SAL 5.5LPA

2 - 5 years

4 - 5 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

HIRING FOR LEADING E-COMMERCE FIRM

  • Handle inbound and outbound calls, emails, and chats from US customers.
  • Assist customers with order tracking, refunds, product details, and issue resolution.
  • Maintain a high level of professionalism and empathy while addressing customer concerns.
  • Document all interactions accurately in the CRM system.
  • Collaborate with internal teams to ensure timely customer issue resolution.
  • Meet process targets related to quality, customer satisfaction, and productivity.

Skills Required:

  • Excellent verbal and written communication skills (US accent preferred).
  • Strong problem-solving and customer-handling skills.
  • Willingness to work in night shifts.
  • Prior experience in international voice or chat process preferred.

SYED- 9513900441 JESSICA- 8884496981 ANANYA- 8884496986

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