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Jobs in Gurugram
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Teleperformance (TP)
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Quality analyst - International process

Quality analyst - International process

Teleperformance (TP)

1 - 6 years

|

3 - 6 Lacs

Posted:2 months ago| Platform:

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Skills Required

QC Tools Six Sigma Certified Quality Tools International Process International BPO Call Monitoring Call Quality Quality Improvement Call Audit Call Calibration 7Qc Six Sigma Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Monitor calls/Chats/Emails to ensure Client/ TP standards are maintained
Provide 100% feedback to Agent on the basis of their performance
Conduct briefings for the teams
Participation in Calibrations (Internal & External)
Perform regular quality checks and supervise the process
Circulating daily / monthly reports to internal management
Ensure adherence to Quality SLAs
Work closely with the teams to achieve Qualitative targets specified by the Client.
Focused on Quality & Integrity of the processes

Preferred candidate profile

Minimum 2 years and above of work experience, Call center, service industry with Customer service experience.
Should have prior experience in Quality

Education and specific training :

Graduate & Above
Knowledge of Quality Tools

Interested candidates reach me on this mail id

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