Logistics Executive (Customer Support)

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Role Objective

The Customer Support Executive will act as the first point of contact for TruKKers clients and internal operations teams based

across the MENA (Middle East & North Africa) region. Though based in India, the role involves remote support for day-to-day

logistics execution, coordination, documentation, and issue resolution. The ideal candidate will possess strong communication

skills, a solution-oriented mindset, and the ability to manage time-sensitive tasks across multiple time zones.

Key Responsibilities

1. Client Coordination & Support

• Serve as the key liaison between MENA-based clients and internal operations teams.
• Respond promptly to customer inquiries via phone, WhatsApp, email, or ticketing system.
• Provide real-time updates on shipments, truck status, loading/unloading, and delivery timelines.
• Ensure adherence to client SOPs and track all SLA commitments.

2. Trip Monitoring & Operations Coordination

• Monitor live trips across KSA, UAE, Oman, Bahrain, and other MENA countries using GPS or internal TMS tools.
• Proactively follow up with drivers, fleet managers, and sourcing teams to ensure timely deliveries.
• Immediately flag any delays, route deviations, or non-compliance incidents to relevant teams.

3. Documentation & System Management

• Collect and validate delivery documents (PODs, invoices, LPOs) shared by field teams or vendors.
• Ensure timely and accurate data entry into internal systems and/or client dashboards.
• Coordinate with FinOps and Invoicing teams to retrieve missing documentation.

4. Issue Resolution & Escalations

• Identify and escalate issues such as delays, vehicle breakdowns, or driver non-responsiveness.
• Coordinate with regional MENA teams to ensure swift resolution and consistent client updates.
• Maintain a structured ticketing log of all escalations and their closure status.

5. Cross-Functional Coordination

• Collaborate with sourcing, fleet, invoicing, collections, and client success teams for smooth execution.
• Join daily sync calls or war-room operations with MENA counterparts.
• Share consolidated daily/weekly operational performance reports with India and MENA leadership.

Required Skills & Qualifications

Experience

• 2 years of experience in logistics customer support, international BPOs, or transportation coordination.
• Prior exposure to GCC/MENA markets is preferred. "" Hindi Speaking is a MUST ""

Skills

• Proficient in spoken and written English; Arabic is a plus.
• Hands-on experience with CRM tools, TMS platforms, Excel/Google Sheets, and ticketing systems.
• Ability to multitask and work under pressure in a time-critical logistics environment.

Behavioral Attributes

Saudi Arabia UAE Egypt Bahrain India Jordan Oman Turkey Poland Kazakhstan China

• Highly customer-centric with attention to detail.
• Strong problem-solving skills and proactive follow-through.
• Willingness to work in shifts to support MENA time zones.

Why Join Us?

• Cutting-edge technology stack and exciting projects.
• Collaborative work culture with opportunities for learning and growth.
• Competitive salary and benefits package.

If you are passionate about building scalable applications and solving complex challenges, wed love to hear from you!