EAP Wellness Manager

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Execute the plan worked out with the Wellness Leader
  • Work with a health team of vendors, brokers and consultants to execute the agreed program for the organization/Business • Track the hours and type of Wellness spent at each department at an executive level • Report on health outcomes of members. • Measure the Input and Output of the Wellness Programs • Highly employee centric and empathic approach • Ensure emotional well- being of all • Conduct counseling sessions ,Group sessions • Track attendance • Report on health outcomes of members. • Measure the Input and Output of the Wellness Programs • Conduct One - One sessions with employees • Assess their emotional and mental behavior. • Guide and coach employees. • Monitor the employees progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary. • Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment. • Maintain personnel records. • Execute team games and keep employees engaged. • Support the site in creating a culture where staff wellness is paramount • Conduct or facilitate training sessions or seminars for wellness and fitness of staff. • Execute fitness or wellness classes, such as yoga, meditation, aerobics, strength training, or aquatics, ensuring diversity of class offerings. • Organize and oversee events such as organized runs or walks. • Collect Feedback for enhancing wellness programs • Conduct opinion surveys or needs assessments on floors • Track attendance, participation, or performance data related to wellness events. • Analyze data to inform personnel decisions. • Work closely with delivery teams to ensure active participation for wellness programs • Dealing with individuals and teams • Understanding individual employee issues and counselling them as required. • Conducting seminars and workshops, activities with teams on a regular basis • Should conduct group sessions/meetings to address common observations/issues • Drive initiatives to tackle work stress (or) motivational session regularly as needed • Conducts classroom sessions, seminars on how to keep personal life balance, stress management, anger management, how to overcome depression, therapies, etc. • Design customized workshops based on the nature of the work • Driving Continuous Improvement Initiatives • Communicate with the management team on a regular basis to discuss observations and insights • Design customized workshops based on the nature of the work and design activity-based workshops • Psychometric assessments • Managing personal confidential records and reports • Manage clinical cases • Maintaining Dashboards • Monitor health of employees

Key skills & knowledge:

• Should have at least 5 years of experience in this role, preferably performing similar role with any organizations
  • Corporate experience/ content moderation is a plus
• Empathic
  • Customer Management exposure and good presentation skills is a must • Should carry a lot of passion in doing this kind of role, comes across as a pleasing personality, blends well with teams & individuals should be able to build required trust, open up to share their personal issues caused due to type of work they do on daily basis • Excellent communication skills preferably trilingual (English, Hindi, Other Indian Regional language)

Educational Qualification:

• MA (Psychologist) -Psychologists/counselors are required to be certified/experienced in the area of wellness counseling.
  • Additional certifications in therapy shall be of additional benefit

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.