Business Solutions Manager, Digi-Flex

Job Description

- 5+ years of program or project management experience - 4+ years of working cross functionally with tech and non-tech teams experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - Strong understanding of supply chain industry trends, emerging technologies and best practices, with ability to translate business requirements into technical solutions. Amazon Web Services (AWS), the leader in cloud computing, is seeking a Business Solution Manager to drive strategic procurement initiatives for our Data Center Services. This role is critical in optimizing processes across Digi-Flex-AWS, directly impacting our ability to scale and innovate rapidly. As a Business Solution Manager, you will lead key programs to improve PR to PO cycle time and SOBD timelines, partnering with Category Managers and cross-functional teams. You'll be responsible for developing and implementing analytics frameworks, managing supplier relationships, and conducting process benchmarking to drive synergies. Your role will involve creating comprehensive training content, improving supplier and Category Manager onboarding, and conducting operational analysis to enhance procurement efficiency across IPS. This position requires a strategic thinker with analytical skills, capable of identifying and implementing process improvements that have a significant impact on AWS's procurement operations. You'll need to demonstrate leadership in driving change, ability to influence stakeholders across multiple levels, and a track record of delivering measurable results in a fast-paced environment. Key job responsibilities Subject Matter Expertise: Serve as the primary Subject Matter Expert (SME) for all processes within the Infrastructure Operations Planning & Sourcing Organization. Provide expert guidance and support to team members and stakeholders. Stay abreast of industry best practices and emerging trends. Strategic Process Improvement: Spearhead and drive progress on all Process Improvement & Automation initiatives across the organization. Lead end-to-end process revamp projects, from strategic planning to successful implementation. Develop and execute roadmaps for process transformation and operational excellence. Technology Integration and Development: Partner with Supply Chain Tech teams to oversee tool creation, revamp, and migration projects. Evaluate and implement innovative technologies to enhance operational efficiency. Drive the adoption of new tools and systems across the organization. Data Analytics and Performance Metrics: Conduct in-depth data analysis to derive actionable insights. Design and populate comprehensive metrics dashboards for performance tracking. Collaborate with Supply Chain Analytics team to ensure dashboard accuracy, report integrity, and data quality. Performance Management and Reporting: Define, measure, and present key operating metrics to senior stakeholders. Lead weekly, monthly, and quarterly performance review meetings. Develop and implement strategies to address performance gaps and capitalize on opportunities. Knowledge Management and Documentation: Oversee the maintenance and updates of Wikis, Standard Operating Procedures (SOPs), and Run Books. Ensure all documentation is current, accurate, and aligned with best practices. Implement effective knowledge sharing systems across the organization. Training and Development: Design and develop comprehensive training content for various processes and tools. Conduct training sessions and workshops to enhance team & supplier capabilities. Stakeholder Communication: Manage the creation and distribution of Procure-to-Pay newsletters Develop and maintain effective communication channels with all relevant stakeholders Present complex information in a clear, concise manner to both technical and non-technical audiences 4+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of working with external suppliers experience Experience in complex problem solving, and working in a tight schedule environment Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.