Business Process Analyst

Business Process Analyst

Business Process Analyst

Roles and Responsibilities:

• Partners with client to gather requirements and recommendations to document processes and develop content
• Provides support for project management in delivery workstreams (resource creation, tracking). Leads projects in the Operations workstream.
• Primarily responsible for detailed resources: SOPs, process maps, docs, reports, plans, trackers, etc.
• Works with project stakeholders to identify waste and streamline existing processes. Performs deep dives and root cause analysis exercises and then collaborates with Workstream OpEx and Leadership to implement solutions.
• Supports change management efforts across all workstreams (communications, training), while also developing and overseeing project plans within Support functions
• Supports implementations and expansions across all workstreams and regions. with resource creation, meeting support, and gathering and presenting client-facing updates
• Completes onboarding/offboarding processes required in partnership with delivery teams
• Maintains global organization tools - i.e. global rosters, onboarding/offboarding trackers, etc.; identifies areas of opportunity to streamline these practices
• Partners with leadership to attend calls, capture documentation and action items and follow-up on those items with team
• Leads internal project calls driving action items and follow through with the client and stakeholder teams
• Partner with internal stakeholders to assist in content/deck creation and development
• Act as a global liaison for ISO compliance champion process

BASIC QUALIFICATIONS:

• High school diploma or equivalent, required
• Bachelor’s degree, preferred
• Some training in Project Management, preferred
• Process improvement experience, Lean Six Sigma preferred.
• Experience leading client facing requirements gathering sessions.
• Experience mapping out complex business processes using an automated tool such as Visio or Lucid Charts to document and validate in scope business processes. Additionally, this role is responsible for contributing to, or leading the development of training materials and delivering training related to business processes.
• Experience producing process documentation to include workflows, process steps, standard operating procedure guides and training content.
• Experience recognizing, championing and implementing process improvements.
• Highly proficient with Google tools including Docs, Sheets, Slides, Lucidcharts, SmartSheet, and/or the Microsoft Office tools including Word, Excel, Powerpoint, Project and Visio.

ADDITIONAL QUALIFICATIONS:

• Strong technical aptitude
• Consultative approach to working with customers
• Experience working with and presenting to client executives
• Excellent communication, interpersonal and organizational skills
• Highly detailed oriented with a concern for quality expressed by continually initiating system and process improvements
• Ability and experience with continuous improvement in a team environment
• Ability and experience with designing and documenting processes for a contingent and/or direct hire recruiting life cycle
• Ability to meet deliverables within given timelines, while recognizing and mitigating risks
• Experience working within project teams to accomplish a common goal