Business Process Analyst

Telco, BA / PA experience is mandatory
SDWAN, SASE or Security experience will be an advantage

Key Accountabilities

Plans and leads strategic, large and complex business process improvement activities aligned
with automation, or exploiting existing or new technologies. Develops organisational policies, standards, and guidelines for business process improvement. Leads the introduction of techniques, methodologies and tools to meet business requirements, ensuring consistency across all user groups. Leads the development of organisational capabilities for business process improvement and ensures adoption and adherence to policies and standards.

Business situation analysis:

Plans, manages and investigates business situation analysis where there is significant ambiguity
and complexity. Advises on the approach and techniques to be used for business situation analysis. Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities. Engages and collaborates with a wide range of stakeholders, including those at the management level. Gains agreement from stakeholders to conclusions and recommendations. Contributes to definition of organisational standards and guidelines for business situation analysis.

Requirements definition and management

Champions the importance and value of requirements management principles and selecting
effective requirements management life cycle models. Develops organisational policies, standards, and guidelines for requirements definition and management. Plans and leads scoping, requirements definition and priority setting for complex, strategic programmes. Drives adoption of, and adherence to, policies and standards. Develops new methods and organisational capabilities for requirements management. Support and provide coaching other business analysts, to ensure high quality of requirements and analysis

Data modelling and design

Investigates enterprise data requirements where there is medium complexity and ambiguity.
Plans own data modelling and design activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives. Provides advice and guidance to others using the data structures and associated components.

Acceptance testing

Assists in planning, preparing and executing acceptance tests for systems, products, business
processes or services. Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules. Designs, specifies and executes test cases and scenarios to test that systems, products and services fulfil the acceptance criteria and deliver the predicted business benefits. Collaborates with project colleagues and stakeholders involved in the analysis, development and operation of products, systems or services to ensure accuracy and comprehensive test coverage. Analyses and reports on test activities, results, issues and risks including the work of others.

Stakeholder relationship management

Identifies the communications and relationship needs of stakeholder groups. Translates
communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders.