Business Operations Manager

Company Description

super.AI leverages Intelligent Document Processing (IDP) to automate complex, document-centric business processes with guaranteed outcomes. By combining advanced AI models—including LLMs and OCR—with a scalable human-in-the-loop system, super.AI enables enterprises to extract value from unstructured data with high accuracy, speed, and cost efficiency.

Trusted by leading organizations across logistics, shipping, financial services, insurance, and testing & certification, super.AI helps teams reduce manual effort, improve accuracy, and unlock meaningful cost savings. We are a fast-growing, high-ownership company where curious and ambitious people do their best work.

Role Description

Generalist – Commercial Operations & GTM

This is not a narrowly scoped operations role. You will get hands-on exposure to pricing, deal structuring, contracts, funnels, forecasting, and GTM strategy, with increasing ownership as you grow.

Approximate split of responsibilities:

~40% Commercial Operations / Deal Desk

~60% GTM & Revenue Operations initiatives

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You will play a key role in building scalable commercial and GTM foundations as the company grows.

About the Role

Commercial Operations & Deal Desk

• Own and manage the end-to-end deal process, including pricing, deal structuring, discount governance, and bookings accuracy

• Maintain and update commercial templates such as order forms, MSAs, amendments, and partner agreements

• Support contract negotiations by coordinating across Sales, Legal, and Finance

• Help Sales on deal health, risks, and optimal structuring

• Enforce deal desk policies, approval workflows, and pricing guidelines

• Ensure accurate deal data in CRM to support forecasting, reporting, and revenue recognition

• Partner with Finance to ensure adherence to SaaS revenue recognition standards

GTM & Revenue Operations

• Support GTM strategy, funnel analysis, and revenue workflows

• Work on RevOps and Sales Ops initiatives, including processes, tooling, and reporting

• Help build and scale inbound and outbound lead generation engines

• Improve lead routing, qualification, and handoffs across the funnel

• Build and maintain dashboards, models, and analyses for pipeline and performance

• Assist with forecasting, pipeline reviews, and GTM performance insights

• Identify and execute process improvements across the revenue motion

Qualifications

• 2–4 years of experience at a B2B SaaS company

• Strong understanding of finance and revenue concepts such as pricing, revenue, margins, invoicing, forecasting, ACV, TCV, and GRR

• Strong interest in GTM strategy, RevOps, Sales Ops, or growth

• Comfortable working cross-functionally in fast-paced, ambiguous environments

• Strong analytical thinking and attention to detail

• (Nice to have) Background or education in Finance, Economics, or a quantitative field (not mandatory)