Business Operations Manager

• Coordinate with team on various programs and provide a consolidated view.
• Put together presentation material for the team level updates to leadership, including risk committee materials.
• Manage strategy for the team.
• Track stakeholder engagement and ensure regular connect and follow through on emerging actions from connects.
• Share regular updates on risk management.
• Create standard stakeholder engagement material

Knowledge and Skills:

• Capital Market Domain knowledge Communicating risk information to relevant stakeholders, including senior management.
• Collaborating with different departments to identify and address risk-related issues.
• Promoting a culture of risk awareness throughout the operations team.
• Identifying potential risks across various operational areas, including processes, systems, and personnel.
• Conducting risk assessments to evaluate the likelihood and potential impact of identified risks.
• Mentor peers and train new team members on functional delivery, risk evaluation, and action implementation.
• Analyzing both internal and external factors that could affect operations.
• Optimizing operational processes to reduce risk and improve efficiency.
• Analyzing operational data to identify areas for improvement and risk reduction.
• Ensuring that risk management practices are integrated into daily operations.
• Developing and implementing risk mitigation strategies and plans.
• Establishing and maintaining a risk management framework.
• Monitoring key risk indicators (KRIs) and taking corrective actions as needed.
• Assist in strengthening ORM framework, participate in Risk and Control self-assessment (RCSA) exercise, identify gaps, discuss and formulate action items with process owners to bridge gaps and track action items for timely closure
• Conduct process walkthroughs/reviews across products/processes
• Manage OR incidents, liaise with business for RCA, resolution and corrective action plan and report OR incident report to senior management.
• Manage Third party risk management
• Monitor Key Risk Indicators (KRI) and highlight gaps to senior management with mitigations in consultation with business owners
• Conduct training sessions on Operational Risk management to employees