Simply Phoolish

Company Description Welcome to Simply Phoolish, where we specialize in crafting farm-fresh, top-tier blooms at your doorstep. We pride ourselves on delivering floral luxury that is simplified, allowing our customers to experience effortless gifting and endless delight. Our mission is to elevate the everyday with exquisite blooms, and to create memories, not just bouquets. We are a company that places unparalleled value on quality and service, currently serving Delhi NCR through our operations unit in South Delhi. Role Description This is a full-time on-site role for a Business Operations lead at Simply Phoolish in South Delhi. The candidate will be responsible for managing day-to-day operations of the business, overseeing projects and sales, and utilizing their analytical skills to improve business efficiency and profitability. We are looking for an able candidate to streamline business operations and help grow the business via optimising current processes and help build SOPs. Candidate must have - Excellent communication skills (english, hindi) - Advanced MS excel knowledge - Critical thinking & problem solving mindset Job Role Specifics Optimize operations for the business including setting up MIS reporting and primarily managing the following functions: Inventory Management Order Management (timely dispatch and deliveries) Workplace management (workspace, team management) Managing the backend for events smoothly Tracking Net Promoter Score Prepare, analyse and share periodic (daily, weekly, monthly) operational reports , identifying areas for improvement and implementing necessary changes in the store workflow or related processes. Handle Customer Relationship Management for both B2C & B2B clients , this includes end to end tracking & closing of all queries & complaints in relation to our terms of service. Ensure that all equipment and facilities are properly maintained and in good working condition Create a healthy and encouraging work environment by promoting the sharing of ideas for best practices and taking out time for team building exercises regularly. Oversee visual merchandising and ensuring that the workshop and storage spaces are well-maintained, hygienic and visually appealing. Ensure compliance with company policies and procedures, as well as all applicable laws and regulations. Showcase and execute strong project management skills, with the ability to prioritize tasks and work efficiently within tight deadlines. Exhibit excellent communication skills, both written and verbal, with the ability to communicate complex ideas clearly and concisely. Ideating for and executing a B2B sales strategy along with the founders to drive business growth.