Job
Description
💻 Position: Business Head 📍Location: Gurgaon 🗓️ Working Days: 5 days 📌 Experience Required: 15+ years 🤝 Client: Staffing Solutions 💸 Salary: Upto 35 LPA Role Overview: The Business Head will be responsible for leading and managing the complete portfolio of Industry Solutions, Staffing, Payroll, WISE for Industries, Apprentice and Recruitment services across India, specifically aligned with Work-Integrated Skill-Based Higher Education (WISE) Programs, Skills Certification, RTD and Apprenticeship products. This role demands strong business acumen, team management, strategic planning capabilities, client relationship management, and end-to-end ownership of revenue and profitability (P&L). Key Responsibilities: 1. Strategic Leadership & P&L Management Lead and manage the entire Industry Solutions, Staffing, Payroll, WISE for Industries, Apprentice and Recruitment services with full ownership of P&L. Drive profitability through optimized resource allocation, cost efficiency, and effective service delivery. Build a scalable business model supporting Work-Integrated Education and Skill-Based Programs. 2. Business Growth and Expansion Design and implement annual business development and client acquisition strategies. Identify and develop new business opportunities in staffing and payroll services aligned with academic and skilling mandates. Proactively expand market presence by tapping into emerging industry trends and sectors. Identify new growth areas, high-potential sectors, and partnerships to drive scalability. 3. Client Acquisition & Relationship Management Lead end-to-end B2B partnerships with corporates, staffing agencies, industry bodies, and government-linked employers. Build and nurture long-term strategic relationships with key clients. Ensure high client satisfaction and repeat business through service excellence. Deliver customized staffing and payroll solutions tailored to client needs, especially for apprenticeship-linked and higher education-based hiring. 4. Operational Excellence & Performance Monitoring Establish a robust framework for business planning and client-specific growth strategies. Oversee daily operations, performance metrics, and service benchmarks to ensure high-quality delivery across geographies. Implement reporting systems and dashboards to track progress and uncover growth areas. Oversee the execution and delivery of WISE, Apprenticeship, RTD, and Certification programs with industry partners. Ensure program quality, compliance, and outcomes across all geographies. Establish robust systems for trainee lifecycle management, payroll processing, certifications, and placement tracking. 5. Team Leadership & Capability Building Build and lead a high-performing cross-functional team including business development, operations, partnerships, and client servicing. Lead, mentor, and manage regional and functional teams across India. Establish KPIs, monitor performance, and drive team productivity and accountability. Foster a results-driven, client-centric work culture. 6. Compliance, Quality & Risk Management Ensure legal, contractual, and regulatory compliance across staffing and apprentice deployments. Mitigate risks related to workforce misclassification, payroll errors, or client disputes. Maintain audit readiness and quality standards for certifications and apprenticeships. 7. Stakeholder Engagement & Cross-Unit Collaboration Liaise with internal Group stakeholders, industry councils, SSCs, and government bodies for alignment and approvals. Collaborate with marketing, academic, and admissions teams to drive integrated execution. Represent MAPL in internal and external forums to build brand visibility. Key Deliverables: Achieve revenue and profitability targets as per the annual business plan. Grow the client base across PAN India in staffing and recruitment for WILP and apprenticeship programs. Improve client satisfaction scores and retention. Ensure statutory and compliance adherence across payroll operations. Qualifications & Experience: MBA or equivalent in Business Administration/HR/Business Operations. 15+ years of experience in Staffing, Recruitment, and Payroll businesses. Proven leadership experience with national-level operations and team management. Exposure to Work-Integrated Learning, Skilling, or Apprenticeship programs is highly desirable. Strategic thinker with strong execution and revenue focus. Excellent leadership, client engagement, and stakeholder management skills. Strong analytical, financial acumen, and operations planning capability. High energy, entrepreneurial, and problem-solving attitude.
