About Us
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings; The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them; And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy.We Are An Equal Opportunity EmployerZycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.
About Certinal:
Certinal is an enterprise eSignature platform under Zycus, competing with DocuSign and Adobe Sign. We serve Fortune 500 customers across healthcare, automotive, financial services, and procurement sectors including Apollo Hospitals, Bumrungrad International Hospital, and Magna International. Our platform handles complex enterprise integrations with SSO, APIs, EMR/HIS systems, CRMs and ERP platforms. We maintain an 81 NPS score and are known for superior technical capabilities, flexible pricing, and exceptional customer support.
About The Role
As a Business Analyst Intern, you will support the internal Strategy & Operations team in driving business growth, operational efficiency, and data-driven decision-making at Certinal. You will assist in market analysis, go-to-market strategy development, and business metrics tracking. This internship is ideal for someone who wants to learn how B2B SaaS companies scale operations, optimize sales funnels, and build sustainable growth frameworks in enterprise environments.
Key Responsibilities
- Conduct market research, competitive analysis, and industry benchmarking to inform GTM strategies
- Support creation of business dashboards and KPI tracking frameworks
- Analyze sales funnel data and customer acquisition metrics to identify optimization opportunities
- Prepare business case studies, market opportunity assessments, and strategic recommendations
- Assist in vendor evaluation, partnership assessment, and diligence processes
- Support cross-functional initiatives by coordinating with product, marketing, engineering, sales, and operations teams
- Create executive summaries, presentations, and reports for stakeholder alignment and decision-making
- Contribute to operational process improvements and efficiency initiatives
- Track key business metrics and provide insights for resource allocation and strategic planning
Eligibility
- Final-year student or recent graduate (B.Tech, MBA or equivalent)
- Prior internship or coursework in business analysis, finance, operations, or strategy preferred (not mandatory)
- Passion for business strategy and understanding of digital/enterprise software markets
Duration & Benefits
- Internship duration: 6 months
- Location: Hybrid / Remote (flexible)
- Stipend: ₹15,000 – ₹25,000/month (based on profile)
- Certificate and LOR on completion.
- Opportunity for Pre-Placement Offer (PPO) based on performance.
Job Requirement
Required Skills
- Strong analytical thinking and structured problem-solving (MECE frameworks, hypothesis-driven approach)
- Advanced proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, data visualization, basic formulas)
- Excellent written and verbal communication skills with ability to present insights clearly
- Comfort with data analysis and business intelligence tools
- Strong attention to detail and ability to work with large datasets
- Self-driven, curious about business strategy, and eager to learn in a fast-paced environment
- Ability to manage multiple projects and prioritize effectively
