Business Analyst

Role Description:

The Business Analyst for People Portal based on SAP SuccessFactors plays a key role in bridging business operations and technology, with a focus on

optimizing our system-based HR processes. This role is responsible for gathering and analyzing requirements, designing functional solutions, and supporting

the implementation and enhancement of SAP SuccessFactors modules.

General Responsibilities;

Requirements Gathering & Analysis

• Collaborate with stakeholders across HR, Operations, and IT to elicit and document business

requirements related to Core HR, Recruiting, Onboarding, Performance Management and Talent

Development.

• Analyze current HR processes and identify opportunities for optimization and automation using

SuccessFactors.

• Automate requirements discovery and documentation, leveraging AI tools to extract, cluster, and refine

user stories, process maps, and impact assessments from workshops, tickets and transcripts

Functional Design & Documentation

• Translate business needs into functional specifications and process flows for SuccessFactors.

• Support the configuration of features to meet needs across Retail, Office and Crafting & Supply.

• Document use cases, test scenarios, and user stories to support development and implementation.

Implementation & Support

• Assist in system testing, UAT coordination, and go-live activities, ensuring solutions meet business

expectations.

• Provide post-implementation support, troubleshooting issues and recommending enhancements.

• Act as a liaison between business users and technical teams to ensure clear communication and

alignment.

Continuous Improvement

• Identify and recommend improvements to SuccessFactors configurations and workflows.

• Stay informed on SuccessFactors updates and retail workforce trends to inform future enhancements.

Interface:

Act as the face of their product team with business stakeholders as needed.

• The analyst works closely with HR, IT and other departments to ensure SAP SuccessFactors supports efficient HR

processes.

• Collaborates with the other team members in the product line and projects.

SKILLS & KEY LEADERSHIP BEHAVIOR:

Business sense

• Proven experience as a Business Analyst or Product Analyst in a SaaS or

enterprise technology environment, translating complex business needs into

structured functional requirements.

• Certifications in SAP SuccessFactors modules depending on team allocation (EC,

Rec & Onb, Perf & Goals, Comp & Var Pay, Succ & Dev)

Operational

• Hands on expertise in business communication tools / presentation skills.

• Hands-on experience using AI tools for analysis and communication, such as

prompt-based insight generation, automated documentation, or AI-enhanced data

exploration.

• Strong business documentation skills and structured approach towards problem

solving

• Strong analytical skills and influencing skills – to drive conclusions with business

basis data and analyses

Education & Work Experience:

3–5 years of experience as a Business Analyst in relevant modules of SAP

SuccessFactors – pref. in Retail environment

• Strong analytical and problem-solving skills, with the ability to interpret data and

translate it into actionable insights.

• Excellent communication and stakeholder engagement skills.

• Proficiency in documentation tools (e.g., Confluence, Visio) and agile

methodologies.

• Bachelor’s degree in Business, HR, Information Systems, or related field.