Business Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Function Description:

Global Servicing (GS) brings together the company’s external and internal servicing functions to provide best in class servicing to our customers and colleagues.

SABE: Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE GMNS Pricing Operations team is to ensure that Merchant businesses have timely and accurate pricing implementation & reporting.

Responsibilities:

The position will have responsibility for enabling accurate & timely delivery of the following activities key to apply correct pricing for GMNS merchants (non GCG) globally:

• Timely & Accurate implementation of custom contracts.
  
• Periodic review of custom contracts for rate fee analysis.
  
• Ensure pricing components are captured correctly in system of record for custom contracts by comparing contract pricing from the physical contract to that of the system of record.
  
• Adherence to process associated SOX & PRSA control testing related to above activities.
  
• Support GMNS Pricing in sampling, evidence collation & answering queries to concurrent PWC Audit
  
• This role places a focus on ability to think strategically, to synthesize complex contract data & enable service excellence: Ensuring quality & accuracy delivery of instructions, by enabling business understanding and rigorous quality controls.
  
• Maintaining timeliness (SLA) of the deliverables and ensuring there is work & capacity planning that is optimized to maintain the same consistently.
  
• Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
  
• Automate and standardize Operational processes
  
• Leverage best practices internally and bring outside-in perspective to deliver best of breed operations delivery.
  
• Communication with global business partners to understand changes in process and implementing process changes in-house
  
• Should be able to maintain a high level of accuracy, productivity standards and should have a high willingness to learn
  
• Should be able to manage complex disparate data sources
  
• Strong quality governance and details-oriented approach
  

PROFILE FOR SUCCESS

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• 7-8 years of relevant experience with Excellent Knowledge on GMS
  
• Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
  
• Strong Interpersonal & Project Management Skills. Candidate should be good on Multitasking and Time management
  
• Proven robust problem-solving skills
  
• Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across the globe
  

Leadership Outcomes:

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
  
• Able to communicate effectively and interpret stakeholder’s expectations
  

Academic Background

• Bachelor’s degree in computer science/ Statistics or equivalent
  

Skills/Capabilities

Functional

• Excellent Communication Skills
  
• Analytics and Insights
  
• Project and Time management skills
  
• Process improvement and automation
  

Preferred

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities