Business Analyst

The Business Analyst for the Digital & AI Innovation Program will be responsible for analyzing business processes, identifying opportunities for technology innovation, and ensuring that technical solutions align with business objectives. This role is based in India and will serve as a critical liaison between our India-based development team and business stakeholders and employees spread across the globe. This role requires a blend of analytical skills, business acumen, and a deep understanding of digital and AI technologies.

• Collaborate with stakeholders to understand business needs and identify opportunities for digital and AI applications.
• Conduct detailed analysis of business processes and workflows to determine areas for improvement.
• Develop and document business requirements, use cases, and functional specifications for digital and AI projects.
• Translate business requirements into technical requirements and features for the development team.
• Validate the needs of the business end-users and use this information to create epics and draft user stories and obtain sign-off and alignment from business teams.
• Define acceptance criteria based on the specifics of the user story and establish test cases and collaborate with business to ensure alignment and agreement.
• Work closely with data scientists, AI engineers, and IT teams to design and successfully implement digital and AI solutions.
• Monitor and evaluate the performance of digital and AI initiatives, providing insights and recommendations for continuous improvement.
• Facilitate communication between business units and technical teams to ensure alignment and understanding.
• Assist in the development of training materials and user guides for digital AI tools and applications.
• Provide training and support to end-users to ensure successful adoption of digital AI solutions.
• Stay updated on the latest digital and AI trends, technologies, and best practices to inform strategic decisions.

• Bachelor's degree in business administration, Information Technology, Computer Science, or a related field.
• Proven experience as a Business Analyst, preferably with a focus on AI or technology-driven projects.
• Must have experience with Agile and Scrum project management methodologies, including hands-on facilitation of Agile ceremonies such as sprint planning, retrospectives, and daily stand-ups, as well as proficiency with project management tools such as Azure DevOps and/or Jira.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively with geographically and culturally diverse teams.
• Experience in remote collaboration and virtual team management, ensuring effective communication and project delivery.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Working knowledge of AI technologies, including machine learning, natural language processing, and computer vision.
• Working familiarity with Microsoft Office Suite, particularly Word, Excel, PowerPoint, Visio, and PowerBI.