Business Analyst

1 - 2 years

5 - 6 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a detail-oriented and collaborative

Salesforce Business Analyst

to join our team The ideal candidate will bridge the gap between business requirements and technical solutions, ensuring successful Salesforce implementations that align with organizational goals and industry best practices

Responsibilities:

Requirement Gathering Collaborate with business stakeholders to gather, validate, and document detailed business requirements for Salesforce projects
Analysis & Documentation Analyze business processes and translate them into functional and technical specifications with comprehensive documentation
Solution Design Partner with Salesforce developers and architects to design scalable, effective solutions following Salesforce best practices
Configuration & Customization Configure Salesforce objects, fields, workflows, and settings; provide guidance to developers on customizations
Data Management Oversee data integrity, migration, and transformation, including mapping, cleansing, and validation
Testing & Quality Assurance Develop and execute test plans, conduct UAT, and ensure solutions meet functional and quality standards
User Training & Support Train end-users, develop training materials, and provide ongoing support and troubleshooting
Change Management Drive change adoption by facilitating communication, training, and transition planning
Reporting & Analytics Create and maintain Salesforce reports and dashboards to provide actionable business insights
Integration Collaborate with technical teams to integrate Salesforce with internal and third-party systems
Stakeholder Communication Maintain clear and effective communication with stakeholders, providing updates and managing expectations
Compliance & Security Ensure solutions comply with security, privacy, and regulatory requirements
Continuous Improvement Stay current with Salesforce releases and industry best practices, recommending enhancements and optimizations

Qualifications & Skills:

Master s degree in MCA
3-6 Month of experience as a Business Analyst, preferably in Salesforce projects
Strong understanding of Salesforce CRM capabilities, configuration, and customization
Familiarity with Salesforce clouds (eg, Sales Cloud, Service Cloud, Marketing Cloud)
Knowledge of data migration, integration tools, and APIs
Hands-on experience with reporting and dashboard creation
Excellent documentation, communication, and stakeholder management skills
Proficiency in MS Office Suite, project documentation tools (eg, Confluence, JIRA), and testing methodologies
Ability to work collaboratively with cross-functional teams and manage multiple priorities
Salesforce Administrator / Business Analyst certification (preferred)

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