Branch Manager

Requirements

Branch Manager

Key Responsibilities:

Branch Operations & Management:

• Oversee all aspects of branch operations, ensuring smooth execution of daily activities.
• Monitor operational performance to maintain quality service standards and compliance.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Maintain branch infrastructure, security, and administrative protocols.
  

Team Leadership & Development:

• Lead, train, and motivate a team of employees to achieve individual and branch performance goals.
• Conduct regular performance reviews, provide constructive feedback, and identify training needs.
• Foster a positive and collaborative work environment to boost employee morale and productivity.
• Support employee development through mentorship and ongoing professional guidance.
  

Sales Strategy & Revenue Growth:

• Design and implement sales strategies to achieve revenue and profitability targets.
• Analyze market trends and customer needs to identify new business opportunities.
• Track and evaluate sales metrics and performance data, taking corrective action as needed.
• Develop client relationships and promote products/services to drive customer retention and acquisition.
  

Customer Relationship Management:

• Ensure a customer-first approach in all branch activities to drive satisfaction and loyalty.
• Resolve customer complaints and service issues effectively and promptly.
• Monitor customer feedback and market demands to continuously improve service delivery.
• Promote high service quality standards through consistent team engagement and training.
  

Strategic Alignment & Cross-Functional Collaboration:

• Coordinate with internal departments such as finance, HR, marketing, and operations to ensure synergy.
• Implement corporate strategies and ensure alignment with the branch's goals.
• Prepare periodic reports for senior management, detailing performance metrics and operational insights.
• Contribute to company-wide strategic initiatives through local execution and feedback.
  

Qualifications & Skills:

• Minimum of 10 years of experience in branch operations, with at least 3-5 years in a leadership role.
• Bachelor's degree in Business Administration, Finance, Operations, or a related field. A Master's degree is a plus.
• Proven track record of meeting or exceeding branch-level sales and operational goals.
• Strong leadership, team management, and interpersonal skills.
• Excellent problem-solving, decision-making, and strategic thinking capabilities.
• Good understanding of financial reports, budgets, and P&L statements.
• Proficient in MS Office Suite, CRM platforms, and operational management tools